Description

We are looking for a Multipurpose Contact Center AgentStart date: immediately or by arrangementSalary class: 3 (Salary scale)Your missions- You will ensure the optimal processing of various incoming channels (direct or indirect such as mail, telephone, email, etc.) in order to guarantee a high level of service / quality service.- You will collaborate within an agile collective, allowing you to respond to all internal and external requests efficiently.- You will actively contribute to the continuous improvement of processes and the level of service through the refinement of internal processes and the evolution of systems and working methods, ensuring efficient processing.Your profile- You have recognized training in the field or a relevant background in customer service, contact center, or as a commercial employee.- You are a dynamic person, demonstrating a strong sense of service as well as a capacity for responsiveness and flexibility in the face of a diversity of tasks.- You have initial experience in a contact center, similar functions, or the customer service environment and demonstrate a solid aptitude for working with digital solutions and tools.- You demonstrate excellent oral and written skills in French, with German being an asset.- You enjoy collaborating in a team and know how to create a climate of trust with colleagues as well as with internal and external contacts.- You are available and demonstrate adaptability and commitment according to needs to ensure the continuity of service across all activities.- You demonstrate reliability and precision, and your professionalism and attention to detail position you as a positive actor, allowing you to effectively support the evolution and collective success of the service.Applications will include all usual documents (cover letter, CV, copies of work certificates and diplomas) and will be addressed only via the online portal.Application deadline: July 3Website: jide7d16c6aen jit0626aen jpiy26aen