29 Aoû

Collection specialist - Swiss-German speaker

About Our Client ##

Our client is a significant company based in Geneva.

The Collection specialist - Swiss-German speaker will have the following responsibilities:

Call all customers who have not made any payments for several months
Correct any errors in contact information in the database and confirm with the customer that they will resolve the delinquency. Resend unpaid invoices so the customer can pay them
In the most critical cases, work with management to evaluate options for gradual debt repayment versus terminating the contract and initiating legal action
Maintain an Excel spreadsheet listing completed and ongoing actions
Provide feedback with recommendations on the best way to handle "long-standing" delinquent accounts in the future, particularly by developing a communication script for client interactions (initial contact and follow-up exchanges, best calling strategy to reach clients) in preparation for the upcoming outsourcing of this activity to a collection agency

The Collection specialist - Swiss-German speaker should bring the following background and experience:

Customer friendly, Good commercial sense, easy to interact by phone with customers in Swiss-German
Experience dealing with subscriptions or retail customers
Agile and quick learner
General knowledge of credit collection, bookkeeping requirements, and usage of excel.