Description

Code de référence:  101903

# Client Relation Center (CRC) Manager (F/M) #

Genève, GE, CH

Permanent

  

  

**Qui sommes-nous ?**

Une Maison de Joaillerie & Haute Joaillerie qui valorise des savoir-faire exceptionnels dans un univers empreint de créativité, d'enchantement, de culture et de poésie.

Notre Maison recherche des personnes aux multiples talents qui contribuent à la transmission et au développement de ses expertises avec exigence et bienveillance. En nous rejoignant, vous côtoierez nos experts passionnés et vous contribuerez aux différents projets qui permettent à la Maison de se réinventer régulièrement.

Chez Van Cleef & Arpels, nous sommes fiers de recruter des talents issus de formations, d-expériences et d'identités différentes. Nous sommes convaincus que la diversité et l'inclusion permettent de nourrir la richesse, la créativité et le savoir afin d-atteindre l'excellence.



**ARE YOU A GOOD MATCH?**

You have a strong and relevant retail and technical background.

You are service & customer oriented.

You have a clear understanding of the digital path to purchase.

You have a team player attitude.

You have excellent communication skills ; you are able to collaborate with different stakeholders.

You are rigorous, problem-solving oriented with good analytical skills.

You have an innovative vision to implement new strategies.

Experience in CRC or Business Management is a plus.

You already managed a team.

 

**WHAT ARE OUR EXPECTATIONS? **

Reporting to the E-business director, you will manage the CRC boutiques of each regions/markets focused on engagement and driving conversion whilst delivering the highest quality of client service.

In this function, you will:

\-Run the business model for the CRCs. You will manage technical, design and business needs to deliver a relevant and inspirational client experience.

\-Lead and support the deployment of new CRC projects to improve customer satisfaction, business impact and efficiency.

\-Support the CRC teams across regions/markets in order to adapt and localize the worldwide strategy. You will supervise our ambassador are well trained and aware of initiatives.

\-Ensure the CRC systems & tools roadmap roll-out and provide support on change management.

\-Track, analyze and understand all details of business performance globally.
\-Manage a team of 2 people and be an ambassador about the CRC function.

 

**MORE THAN A JOB...We recruit for a career! **

By joining Van Cleef & Arpels you will be part of a Maison where employee career development is at the heart of our ambition.

Upon your arrival, you will be immersed into our enchanting world with trainings on our history, our know-how and our creations.

 

**THE RECRUITMENT PROCESS**

Send your application online.

If your profile matches our search, you will be contacted by our HR team for an interview. Along the recruitment process you will meet the E-business Director and the Digital Services & Customer Director. Otherwise, you will receive an email to inform you that your application has not been successful.