Code de référence:  101958

# Digital & Client Project Manager - 6 months #

Meyrin, GE, CH

Fixed Term



Baume & Mercier, Maison d-Horlogerie depuis 189 ans, propose son savoir-faire horloger au travers de montres sobres et élégantes, rythmé par la devise de ses fondateurs : « N-accepter que la perfection pour n-offrir que des montres de la plus haute qualité. » Les collections actuelles incluent Clifton, s-adressant aux hommes modernes urbains et sportifs, les intemporelles Classima et les montres de formes Hampton. Pour en savoir plus, visitez le site Internet Baume & Mercier :

**Primary Duties:**

The mission at the Digital & Client department is to deliver an exceptional experience for all clients. You will be focused on delivering a high-quality omnichannel service (primary focus is e-Boutique) that meets the needs and expectations of each of our clients across their different journeys, from pre-sales to after-sales.


As Digital & CRM Project manager, you will work closely with various teams including digital internal and external, CRM, marketing, communication and sales professionals. Your detailed responsibilities will be as following:



* Maintaining, updating and optimizing websites and other digital applications

This includes - but not only - UX optimization and site maintenance and evolution: web pages creation/edition/cancelation, updates on banners, store locator, country specifics, cross selling, special offers, content including texts and assets management, translations coordination.

* Creation of business specifications, briefs, mockups and wiki updates
* Running tests to make sure designs or updates function properly
* Fixing digital applications errors and managing the response plan

**Ecommerce Analytics:**

* Global digital reporting on main performance kpis
* Consolidation and adhoc requests
* Reports improvement


* Global CRM reporting
* CRM Database evolution and adhoc requests
* Newsletters creation (content upload, html modification, target creation)
* Cloudpages creation for specific events
* Customer journey creation and improvement
* Contact occasion coordination
* Salesforce tools management (Marketing and Service Cloud)



* Event global digital follow-up
* B2B digital platform management

**Your Personality:**

* Digital enthusiast
* Client focused
* Team spirit
* Analytical mindset
* Curious
* Positive thinker
* Solution oriented


**Your skills:**

* Master degree withat least 2-3 years of experiences in a similar function
* Excel
* Jira/Confluence or any collaboration tool
* AEM6 or any other CMS tool
* html, css
* Salesforce Marketing and Service clouds or any other CRM tools
* Looker, Google Analytics or any analytical tool
* Optional: AB testing tool, Web3 knowledge, Augmented reality and Artificial Intelligence


Start date: September 2024

End date: March 2025