Reference Code:  101238

# Client Experience Project Manager #

Meyrin, GE, CH





Since 1833, driven by an unquenchable thirst for innovation and creativity, and inspired by the peaceful natural surroundings of its home in the Vallée de Joux, Jaeger-LeCoultre has been distinguished by its mastery of complications and the precision of its mechanisms. Known as the Watchmaker of Watchmakers, the Manufacture has expressed its relentlessly inventive spirit through the creation of more than 1,300 different calibres and the award of more than 400 patents. Harnessing 190 years of accumulated expertise, La Grande Maison-s watchmakers design, produce, finish and ornament the most advanced and precise mechanisms, blending passion with centuries-old savoir-faire, linking the past to the future, timeless but always up with the times. With 180 skills brought together under one roof, the Manufacture creates fine timepieces that combine technical ingenuity with aesthetic beauty and a distinctively understated sophistication. 

Within the Client Experience team and reporting to the Client Experience Director, the Client Experience Project Manager will play a pivotal role in supporting and working together with Retail, CRM, Commercial, Events, VM & SDP teams to deploy flawless client experience activations.





Deliver the best journey to our clients, showcase our products and savoir-faire, and support the Manufacture team with distinctive experiences and strong storytelling:

* Watchmaking experiences: support implementation in different event formats (sourcing of scale model, tools, parts etc -)
* Online booking platform: page construction, copywriting, translation management and local training



Conceptualize, develop, and prepare the 360 activations of our Manufacture storytelling and watchmaking experiences from brief, content creation and implementation:

* Atelier d-Antoine: activation of our watchmaking experience program implemented around the world
* Watchmaking content: activation of our Manufacture savoir-faire movie series during the year



Develop best-in-class marketing and communication tools strengthening our events and retail experiences, and offering our clients upscale treatment:

* Printed materials: develop and implement thematiques Newspapers, Leaflet, Menu -
* Digital: Audio guide development for our watchmaking exhibition
* Retail: Supervise sourcing and implementation of objects and components of events and in-store tools




* Bachelor-s degree in business administration, marketing, or a related field (Master-s degree preferred).
* 5+ years in project management, preferably in the luxury retail and/or watchmaking industry.
* Deep understanding of client experience principles and methodologies, with a passion for delivering exceptional service.
* Excellent communication, interpersonal, and leadership skills, with the ability to collaborate effectively with cross-functional teams.
* Analytical mindset with the ability to interpret data and insights to drive decision-making and strategy.
* Proficiency in project management tools and software (Office suite with a focus on PowerPoint and Excel)




You are our best asset. By joining Jaeger-LeCoultre, a whole world of opportunities will open to you through a dynamic talent development strategy and an impactful learning offer. We will nurture your desire to grow thanks to ambitious projects and an engaging work environment. Joining Jaeger-LeCoultre is also joining the Richemont Group and an international career path. We will satisfy your wish for well-being and balance, thanks to a modern workplace, flexible working hours, on-site services and time to volunteer. As a Maison, we work tirelessly to manage our environmental footprint and create a positive impact on society. Learn more about our CSR commitments in our