Description

Reference Code:  110722

# Client Advisor #

Geneva, GE, CH

Permanent

  

  

Shaped by our founding story and inspired by the people we work with, we seek individuals who stand up for what they believe in. As a company, we are bold and dynamic, driven by passion and excellence. Together, we think and act future-oriented, continue to innovate, and push boundaries in a traditional industry. With us, you can be your true self. «We Empower, we Exceed, we Engineer».



**Mission:**

 

The IWC Client Advisor is responsible for delivering stellar client experience and for achieving personal sales targets as well as those of the boutique. He/she is passionate towards network community building. He/she needs to act as an ambassador of IWC at all time hosting clients with their satisfaction being his/her utmost goal.

 

**Responsibilities:**

 

**Client Experience and Relationship Management**

 

* Creates engaging and emotional client experience to clients
* Offer best in class service being it in boutique or virtually, making a clear difference vs competition
* Host clients and other stakeholders in line with IWC standard
* Find ever new and creative means to exceed clients' expectations
* Proactively recruit new prospects through networking and community building
* Establish strong relationships with clients from different backgrounds
* Understands and supports the concept of Customer Relationship Management (CRM)
* Collects meaningful client information throughout the client journey
* Records and maintains client database by applying IWC's respective guidelines
* Engage in CRM-activities such as prospect follow-up on a daily basis
* Act as an ambassador in and out of the boutique, conveying passion for the brand

 

**Drive Sales**

 

* Know IWC's history, products, partnerships as well as the watch industry
* Engage clients using storytelling
* Achieves individual and team sales targets, KPls
* Use available data/systems to better understand own performance and sales opportunities
* Effectively uses cross and upselling techniques as well as omnichannel tools to maximize sales
* Identify and/or create sales opportunities inside and outside boutique environment
* Handle customer service requests and respective processes

 

**Boutique Operations**

 

* Handle general Boutique administrations and back of house operations with care
* Masters assigned Boutique champion role
* Maintain the boutique image according to global IWC visual merchandising standards
* Ensure boutique operation comply with company policy

 

**Profile**:

 

* **Entrepreneurial mindset** \- Autonomous, result-oriented and driven, brings initiatives, takes ownership of goals
* **Applicants with background in luxury retail sales and hospitality preferred with a passion for watchmaking**
* Excellent communicator, passionate towards connecting with others and develop strong networks
* Perfect understanding of client satisfaction and luxury experience and strong sense for etiquette and human behaviour
* Able to adapt approach individually to respective client
* Creative, curious and versatile
* Has perfect manners and can maintain a conversation elegantly
* **Team player** with good interpersonal competences and empathetic
* Fluent in **French and English** and ideally one more relevant tourist language