As part of our future recruitment needs, we are creating a pool of candidates for the position of Customer Service Agent (M/F) FR/GER or FR/ITA. By joining our talent pool, your application will be given priority as soon as a position matching your profile becomes available.

As part of our future recruitment needs, we are creating a pool of candidates for the position of Customer Service Agent (M/F) FR/GER or FR/ITA.
By joining our talent pool, your application will be given priority as soon as a position matching your profile becomes available.

Your mission:

• Answer incoming calls in a professional and efficient manner.
• Provide accurate and comprehensive information about products and services.
• Resolve customer issues by finding quick and appropriate solutions.
• Maintain a high level of customer satisfaction by following established procedures.
• Document all customer interactions in our CRM system.

Your profile:

• Excellent French, with German or Italian additionally required.
• Excellent written and verbal communication skills.
• Previous experience in a call centre or customer service role is an advantage.
• Strong interest in the banking sector.
• Ability to manage multiple tasks simultaneously in a dynamic environment.
• Strong problem-solving and conflict management skills.
• Good knowledge of IT tools and customer relationship management (CRM) software.

Do you want to advance your career? We look forward to learning about your plans. Contact us! Your application will be treated with complete confidentiality.