Beschreibung
Our client is seeking a Business Analyst to drive the redesBusiness Analyst - CRM - NGOOur client is seeking a Business Analyst to drive the redesign and of key business processes, models, and digital systems. X play a central role in decommissioning legacy and supporting the transition to Microsoft Dynamics?based solutions.Business Analyst - CRM - NGOOur client is a globally recognized NGO with a long?standing for rigor. They are committed to continuous improvement and excellence in digital analyze, and optimize business processes across multiple and design models to support evolving document, and detailed business and support the of Microsoft Dynamics solutions.Contribute to the decommissioning of existing CRM X Management workshops with SMEs, BPOs, and key internal training and deliver training sessions to end?users.Support change?management activities and contribute to internal with cross?functional teams, including ICT and with external consultants to refine and system smooth adoption of new processes and ways of working.ProfileBachelor s or Master s degree in engineering, economics, or a analytical, conceptual, and problem?solving skills.Experience working within an NGO or experience with Microsoft Dynamics CRM X enterprise experience in CRM X /or replacing legacy systems.Familiarity with Grants Management process flows and to detail and accuracy.Organized, structured, and methodical.Excellent listening, and skills.Comfortable challenging the quo to identify process improvements.Ability to work under pressure and effectively across in English and French, spoken and years of professional experience, 5 years as a business analyst, consultant, process manager, or internal auditor.Proficient with CRM/ERP BI tools, and advanced Microsoft Office (Excel, PowerPoint).Skilled in using process modeling tools ( , Visio or similar).Experience in supporting change adoption within OfferOpportunity to shape the digital future of a respected NGO.Dynamic, multicultural environment with strong cross?functional professional development and growth opportunities. jidf2b10d5aen jit0414aen jpiy26aen