Description

For one of our clients, we are looking for a: Sector Manager - Customer Service (M/F) Desired profile: Degree in mechanical, electrical, or software engineering Confirmed experience in customer service management, in an industrial or technical environment (client-oriented projects) Approach and excellent customer skills with analytical thinking, with the ability to propose tailored solutions Autonomy, sense of initiative, and adaptability in a dynamic environment Ability to collaborate with diverse stakeholders and work in cross-functional teams Languages: French / English, other language = an advantage: A motivating and stimulating position with opportunities for advancement The opportunity to take on numerous challenges and contribute to the success of a human-centered company culture A good work-life balance The Regional Customer Service Manager is responsible for managing and developing customers within a defined region. A true dedicated partner, he/she ensures an excellent customer experience throughout the lifecycle of the delivered solutions. The position involves regular exchanges with customers as well as close collaboration with internal teams (after-sales service, engineering, production...) to provide quick, personalized, and effective responses to customer needs. Main responsibilities: Build and maintain lasting relationships, based on trust, with customers Ensure a high level of customer satisfaction through regular and proactive presence Maintain continuous contact with customers to understand and anticipate their needs Coordinate customer requests with the relevant service teams Propose tailored solutions for after-sales service inquiries Develop customized offers in collaboration with clients Act as the central contact for all service requests in the area Foster effective communication between different departments to provide quick and consistent responses Actively contribute to the continuous improvement of the Customer Service department Participate in internal processes to better meet market requirements Gather customer feedback and share opportunities with relevant teams Conduct regular customer visits (approximately 30% of the time) Work independently, agilely, and in an organized manner jid0f289e9aen jit0414aen jpiy26aen