Description

Founded in , SA is a reference media outlet in French-speaking Switzerland. We publish a weekly newspaper focused on local produce, agriculture, and leisure, as well as the children's magazine Junior. We also offer various services to our subscribers: classified ads, travel, and an online shop. Independent since , our company cultivates editorial excellence and proximity to its customers, which define its identity. To complete our team, we are looking for an experienced profile, capable of quickly taking charge of a transversal and demanding position. At the heart of several departments — subscriptions, advertising, classified ads, e-commerce — you play a key role in the quality of our customer service and the smooth operation of the company.Start date: Immediately | On-site position in Préverenges | Permanent contract (100%)The positionYou intervene simultaneously on several levels: subscription service, classified ads, customer service for our online shop, and general tasks. Between emails, calls, and incoming requests, the volume is significant. You work in close collaboration with the team in our offices in Préverenges. There is no possibility of remote work.ResponsibilitiesMailboxes & telephone support- Daily processing of the company's mailboxes (advertising, classified ads, online shop, subscriptions)- Telephone support — in French and GermanCustomer service, e-shop & classified ads- Order tracking and processing of returns for our online shop- Entry, verification, and tracking of classified ads- Processing of mail and couponsGeneral administration- Customer support (subscriptions, classified ads, e-shop)- Mail management and franking- Direct mail and envelope stuffingSubscription service- Processing of current requests (new subscriptions, address changes, etc.)ProfileWe are looking for a confirmed profile. This position is not suitable for a person at the beginning of their career or who requires significant supervision: you must be operational quickly and work with minimal supervision.Required experience- Confirmed experience: minimum 3 to 5 years in a comparable versatile role- Excellent command of written French: impeccable spelling and writing quality- German level B2 minimum, both written and oral — you manage clients in German on a daily basis- Mastery of common office tools (Excel, Word, Outlook)- Ability to manage several tasks simultaneously without losing rigor or reliability- Resistance to stress, frequent interruptions, and activity peaks- Sense of priorities, autonomy, and flawless organization- Very good telephone manner: you enjoy and know how to manage significant customer service volume- Experience with an ERP / CRM (Microsoft Dynamics is a real plus)- Knowledge of WordPress or an e-commerce tool- Experience in customer service or in a press companyWhat we offer- A position with real responsibilities, at the heart of the company's operations- Real autonomy in a human-sized SME where every employee counts- Permanent contract — 42h/week — 5 weeks of vacationPlease send your complete file — CV, cover letter, and work certificates — by email.Subject of the message: Assistant – NameOnly candidates corresponding precisely to the profile described will be contacted.SA — Chemin des Tuilières 3 — Préverenges (VD) jida13f340aen jit0418aen jpiy26aen