Description

With more than and representing 160 professions, the Geneva University Hospitals are a reference establishment at the level and To learn more about our institution, take a few minutes to consult our retrospective by clicking here.Convinced that everyone can make a difference, the Geneva University Hospitals (HUG) have founded a Center for with the goal of improving and evolving the hospital. A unique space for exchange, the Center fosters collective intelligence by allowing the gathering, valuing, and concretizing of the best ideas from and As both a center of competence and a workspace, the Center for (CI) of the HUG offers a set of services to evaluate, accompany, mature, promote, and value the innovative ideas and projects of and and structures of the HUG. A driver of change and approaches, the Center for has the mission of stimulating the deployment of a culture of within the HUG.Piloting two digital : Concerto, for and ; and MonEspacePRO for professionals of the city. The Center for develops these in close collaboration with and and our partners in the health network.Clerk for the - 80% to 100%Joining our team means evolving in a stimulating environment at the heart of digital health, collaborating with multidisciplinary teams (APPS & UX, eHealth and telemedicine, medical and nursing directorates, external partners), and contributing to high-impact projects for health professionals as well as for and in a work culture and oriented.As a clerk within the, you play a key role in the deployment and adoption of the digital Concerto and Mon Espace PRO among professionals of the Geneva care network, and of the HUG as well as and In this capacity, you ensure the reception, and accompaniment of and in the and of their account as well as in associated digital services. You intervene both in person and remotely to provide quality support and an experience. You participate in registration sessions organized within the HUG and during external events. You are also required to travel within partner institutions of the Geneva care network (nursing homes, clinics, medical offices, home care services, etc.) to promote Mon Espace PRO and accompany professionals in their enrollment procedures. You check and authenticate identities in accordance with established procedures and ensure compliance with institutional requirements regarding confidentiality and data protection.You also provide support and technical assistance at the first level, in person and remotely, to health professionals, and HUG as well as and In this capacity, you respond to the requests of and ensure their follow-up and contribute to guaranteeing a fluid and quality experience.You also participate in the to and in the dissemination of support and accompaniment materials intended for and of digital tools. In this context, you contribute to actions of and of related to of Concerto and Mon Espace In close connection with the project managers of Mon Espace PRO and Concerto, you ensure regular reporting of field activities, feedback, and encountered during sessions, enrollments, and support actions. Thanks to your proximity to and you actively participate in business needs and axes of digital tools. You thus contribute to fueling reflections and related to the evolutions of Mon Espace PRO and Thanks to your sense of contact, your ease, and your service, you actively contribute to promoting the of the to favor the adoption of digital health tools, Concerto and Mon Espace PRO, developed by the.You hold a CFC (Federal VET Diploma) as a commercial employee or an equivalent deemed. You benefit from successful experience in a support and or customer service function, ideally in the medical, hospital, or digital health field. You are at ease in exchanges with varied interlocutors and appreciate human contact. Your sense of service, your listening skills, and your ability to establish a relationship of trust constitute real assets. You master French perfectly, both orally and in writing, and possess good capacities for and for You have excellent ease with tools and new technologies (messaging, web, smartphone tools, tablets). Experience with digital tools related to the medical field or the care sector constitutes an advantage.Autonomous, organized, and rigorous, you know how to manage priorities, demonstrate responsiveness, and adapt to an environment in constant. Your team spirit, your proactivity, and your solutions allow you to actively contribute to the activities of the Center for and to the development of digital tools of the HUG. Flexible and mobile, you are at ease with travel to different sites and appreciate field work in contact with health professionals as well as and Furthermore, your dynamism, your enthusiasm, and your good humor will make you a valuable asset to join our.Additional informationEntry into function: as soon as possibleNumber of positions: 1Activity rate: 80% to 100%Function class: : 12-month fixed-term contract, renewableDeadline for:Request for information: Write an emailYour application file must include a letter demonstrating your, your curriculum vitae, copies of diplomas and required for the position, and the last 2 of.This announcement is addressed indiscriminately to women and men.Wishing to commit to the fight against unemployment, the HUG encourages those who come from the Cantonal Office of to apply. Only applications submitted via the recruitment platform are taken into account. Paper and email applications will not be processed. jid0df8b54aen jit0626aen jpiy26aen