Description

Role OverviewAcademic & (Arabic-speaking)Role OverviewReporting to the Director of Student Services, the Academic & is responsible for supporting the academic, and cultural of Arabic-speaking B2B role acts as the key liaison between students, academic departments, Student Services, the Internship Department, and external B2B partners. Beyond the successful will help students into the Les Roches community, promote respectful behaviour in line with campus values and Swiss and proactively resolve issues through guidance and effective the primary focus is supporting Arabic-speaking B2B students and partners, the Academic & is a member of the Student Services team provide support across the department and contribute to institutional priorities as business needs require.Fluency in Arabic and English is essential. French is an advantage.Academic & (Arabic-speaking)Academic & (Arabic-speaking)Temporary contract / Crans-Montana, SwitzerlandLes Roches, part of Sommet group, is a globally renowned institution shaping the future of hospitality and the experience economy experiential in 3 campuses: Crans-Montana (Switzerland), Marbella (Spain) and Abu Dhabi (UAE).2nd in the QS World University Ranking in Hospitality and Leisure Management and 2nd in employer by the New England Commission of Higher (NECHE) and Swiss Council (SAC) as a University of Applied Sciences Roches Marbella, certified ISO- and values, Development, Distinctiveness, Joint Commitment, Openness and Sense of Service, are the of our actions. We offer an and thriving environment.Academic as the primary point of contact between academic staff, internship dept and B2B stakeholders project partners- Support the planning, and delivery of academic and logistics, and monitoring/tracking of progressions.- Monitor student academic progression, and academic calendars, schedules, and and academic partners with and needs- Liaise with Arabic-speaking clients and processes to academic activities (logistics, onboarding, with project and program ensure smooth execution of academic and student field trips- Track milestones, deliverables, and timelines (including active support with the internship with the Internship Department and relevant stakeholders to support B2B students throughout the internship process, ensuring and logistical requirements are effectively managed and students receive support.- Maintain records, and reporting relevant to academic and behavioural process improvements to enhance efficiency and quality of & Stakeholder clear and effective between academic & teams, as well as third party strong with students, faculty, teams, internship services, and external as the bridge between Arabic-speaking students and the students in understanding academic, internship, and institutional requirements, ensuring they are aware of responsibilities, and available support throughout their programme.- Prepare and briefings, reports, and meeting summaries- Support management with all involved stakeholders- Ensure concerns are promptly and resolved trust and credibility with students while maintaining clear professional quickly to resolve misunderstandings, conflicts, and behavioural issues through diplomacy and effective students understand not only the rules but also the personal and professional benefits of embracing the Les Roches culture and closely with Student Services and academic leadership to ensure follow-up on student welfare and conduct & Compliance- Ensure compliance with internal policies, academic standards, and Swiss requirements where applicable- Support quality assurance processes and continuous improvement with audits, or activities if requiredRequired & SkillsEssential- Fluency in Arabic and English (spoken and written) French is also welcome- Experience in a program management, or role- Exposure to academic, or internship placement environments- Strong and multitasking skills- Excellent and stakeholder management abilities- Ability to work across cultures and complex environments- Able to manage problem efficiency and promptness with diplomacy times- Proactive, adaptable, and willing to support a wide range of priorities within Student Services. jid72c372baen jit0832aen jpiy26aen