Beschreibung

Do you want to develop in an exceptional setting, in the heart of Neuchâtel, within a renowned 4-star superior hotel? Join our team! Hotel Beaulac is a 4-star superior establishment with 116 rooms, featuring a panoramic lounge bar, Waves, on the 7th floor, a magnificent Lake Side space facing the lake, and a conference center in an exceptional setting with stunning views of the lake, the Alps, and the city of Neuchâtel. Hotel Beaulac is part of a prestigious hotel group that also includes Ibis Hotel in Thielle and Design F6 Hotel in Geneva. Recognized in the hotel industry, we regularly offer activities in service professions: Housekeeping, Reception, Food and Beverage, Banquets, and Seminars. Our goal is to provide high-end service, combining expertise and know-how. We are looking for talents who share our values of commitment, cohesion, respect, and self-improvement to strengthen our team.Receptionist in hospitality rotating day/night at 100%Your main missions:- Ensure a warm and professional welcome, compliant with the standards of the establishment, both day and night, with a strong availability to work night shifts.- Rigorously supervise check-in, check-out, and billing processes to ensure a smooth, secure, and personalized customer experience.- Manage correspondence, both telephone and email, ensuring accuracy and compliance with internal procedures.- Anticipate specific customer needs while maintaining proactive communication with different departments of the hotel.- Accompany guests to their rooms if necessary, ensuring their comfort and satisfaction.- Provide accurate and relevant information on tourism, cultural, and event activities in Neuchâtel, enriching guests' stays.- Handle and relay customer feedback to the relevant services, continuously improving the quality of service.- Organize and coordinate night-specific requests (wake-up calls, breakfast, room service, taxi, etc.) to ensure smooth operations.- Update schedules and ensure the proper delivery of services.- Assume responsibility for the safety of persons and property during the night, strictly applying internal procedures and directives.- Finalize daily reports: daily close of the PMS (revenue, cash management), ensuring data reliability and transparency.- Maintain a level of excellence in service quality under all circumstances, actively contributing to customer satisfaction.Desired profile:- Diploma in the hotel sector or confirmed experience in reception, ideally in a 4 or 5-star establishment.- Excellent communication skills and impeccable customer service sense.- Bilingual in French/English. German is a plus.- Flexibility to work day/night shifts, weekends.- Attention to detail, sense of confidentiality, autonomy, and a proactive spirit to contribute to the continuous improvement of the customer experience.Advantages:- Possibility of accommodation during the period in a dynamic establishment focused on professional development where you can discover more about your career.Please send your application by email to: Write an email. We will review each application with the utmost care. If you do not receive a response within three weeks, it means your profile does not match our current needs, but please do not hesitate to apply again for future opportunities. jida6454d2aen jit0414aen jpiy26aen