Description

Europ Assistance, a global leader in assistance and emergency services, specializes in medical assistance. We are committed to providing high-quality services to our clients. To strengthen our Travel & Health team, we are looking for a Customer Service Expert. Our mission, You live, we care, reflects our commitment to being by our clients' side every day and during difficult times, always and everywhere. We stand out through our customer focus, teamwork, and integrity. Join our team and help us do good together. As a customer advisor at our Nyon location, you will be the first point of contact for our clients in case of emergencies. This position does not include any activity in Customer Service for Travel & Health (f/m/d) TOGETHER, CELEBRATING SUCCESSES. Together for the real assistance of people in difficulty around the world. Regular phone contacts with our clientele, our subsidiaries, and our correspondents. Claims management: processing of claims and decision-making on coverage of costs. Invoice processing: handling invoices and settling claims. Concierge services. Your skills:You love customer service over the phone. You know what exceptional customer service is and are available for your clients every day. You have a team spirit and an organized and meticulous working method. Ideally, you have some experience in invoice processing or claims settlement. You possess good oral and written skills in German, French, and advanced English. Italian is a plus.You are flexible and available starting January 1st to work on varying shifts from Monday to Sunday.Your Benefits:You choose where your office is: depending on your time, you can work up to 60% of the time remotely. This provides you with more flexibility in your professional life and time to rest, travel, or pursue personal interests: with five weeks of vacation, you have plenty of free time for yourself and your interests. With us, you have a lot of freedom to make decisions, think creatively, and have your own ideas. You shape your own career with us; we stimulate and motivate you. That’s why, for your professional future, you have access to a wide range of internal training opportunities. Balancing work and private life is not always simple. That’s why, with us, it is also possible to work part-time. Your health is important to us. With us, you can stay fit by participating in various sports groups with others.Next steps:Do you have any questions about the vacant position, your new team, Generali as an employer, or our company culture? Francesca will be happy to inform you. We look forward to receiving your online application.Francesca Recruiting PartnerYour employer:Europ Assistance is part of the Generali Group and is our partner in travel insurance. The company is a global leader in assistance services and takes care of individuals and businesses in 208 countries. It offers protection in the areas of health, housing, family, cyber, and mobility, in accordance with its motto You Live, We Care. jid7ac15fbaen jit0206aen jpiy26aen