Description

Technician Service Desk (M/F)Do you enjoy remote support, demanding environments, and quality service? Join a company where technical expertise is expressed X of 100% | Geneva.CeRFI is looking for an experienced Service Desk / Help Desk technician to strengthen its teams and ensure quality support in a structured, demanding, and service-oriented environment.Your missionOn the front line of IT support, you are the primary contact for ensuring the management, diagnosis, and resolution of incidents and requests, while guaranteeing a smooth and professional experience.Responsibilities- Remote support (Service Desk / Help Desk)- Handling and monitoring of tickets- Diagnosis and resolution of incidents- Implementation of workarounds and escalation if necessary- Respect for processes and contribution to continuous service improvementYour profile- Confirmed experience in Service Desk / Help Desk- Proficiency with tools and environments- Good service skills and sense of service- Rigor and adherence to procedures- Team spirit and professional demeanorLanguages (key criteria)- Language: Swiss-German or German- Fluent English- Additional knowledge appreciated: French, Italian, or SpanishWe offer- Permanent contract- 5 weeks of vacation- Continual training fully covered- The opportunity to join a leading support company in the Suisse Romande regionWhy CeRFI?As a human-sized company, CeRFI places the quality of service, proximity, and professionalism at the heart of its commitments, both to its clients and its teams. jid9caa389aen jit0208aen jpiy26aen