Description

Active for over 60 years in the field of invoice management and medical practice management, we have about ten agencies and employ nearly 400 staff. Our main clientele consists of doctors, specialists, paramedicals, as well as clinics and hospitals. Our agency for the Canton of Vaud is currently seeking a: Member Services Manager (M/F) at 100%Your tasks will include:- Invoice processing and handling requests from our clients- Addressing phone and written inquiries- Ensuring client satisfaction and loyalty- Managing client accounts, executing entries in the processing of complex cases- Providing support and assistance to the head of member services in occasional activities related to clients or agency management and covering during their absences- Participating in internal projects as part of business processesPrerequisites:With a commercial diploma (CFC or equivalent), secretarial or medical assistant background, you should have proven experience in a similar role, ideally in the medical field, health insurance, or accident insurance. You are recognized as a precise, organized individual with good stress resistance. The client is at the center of your work, and service quality is your daily goal. You are versatile, and team cohesion is essential for your well-being at work. In addition to excellent French, proficiency in German is a plus. You are comfortable drafting business letters, have a good understanding of numbers to explain financial statements, and possess a sharp mind to address specific requests from our clientele. You express yourself fluently and clearly in speech and use office tools with ease.What we offer:- A large company with a human scale (around 400 employees)- A dynamic working environment within a committed team- A culture of informality across hierarchies- A stable and solid pension fund- Full-time position (100%)- Start: immediate or within 1 month- Duration: permanent- Work location: LausanneIf you recognize yourself in this description, then you are the person we are looking for. Please send your CV with a photo, cover letter, copies of diplomas, and work references ONLY via the website. For proper handling of your application, we thank you for providing your salary expectations. jidb0498bbaen jit0208aen jpiy26aen