Description
With more than 13,000 employees representing 160 professions, the Geneva University Hospitals are a reference institution at both national and international levels. To learn more about our institution, take a few minutes to consult our 2025 retrospective by clicking here.
The Digital Transformation and AI Directorate (DTNIA) designs, integrates and manages all IT applications of one of the most efficient hospital information systems to support the clinical and logistical activities of the Geneva University Hospitals. With a fleet of more than 12,500 workstations, 1,300 servers for over 250 applications serving all staff, available 24/7, the DTNIA manages an HR information system for the 13,000 employees of the HUG and the 7 other Geneva institutions, as well as a high-performance ERP for the most complex logistical and financial processes.
The DTN-IA creates a cutting-edge electronic patient record and contributes to the reputation of the HUG thanks to recognised functional richness and close collaborations with all healthcare professionals and their transversal management. Furthermore, the DTN-IA integrates state-of-the-art and everyday biomedical equipment as well as specialised applications for all medical-technical platforms.
The role of the DTN-IA is to support daily activities and build the future of a modern and efficient hospital, according to the strategic axes of the Institution, relying on best practices and the most demanding standards.
The Operations Service, attached to the DTN-IA, is tasked with ensuring the necessary services for the smooth running of all HUG through a high-performance technical infrastructure. It guarantees the reliability, security and availability of the services offered to users. Additionally, the service provides user support through the Service Desk and troubleshooting teams.
You manage incidents and requests related to the HUG Information System in the evenings, at weekends and on public holidays.
You answer telephone calls and handle incidents and requests from various sources (phone, self-service, email, etc.).
You create tickets in the HUG ITSM database.
You analyse, diagnose, resolve or escalate tickets meeting specific criteria.
You notify the Service Desk team of incomplete articles in the knowledge base (KCS articles).
You inform the on-call manager of incidents, situations or important facts.
You publish messages intended for HUG staff according to current procedures and participate in maintaining the content of certain information supports (knowledge base, Support Portal, etc.).
Qualifications
You must be enrolled at a university (or equivalent school), from the 2nd year onwards
You must be currently pursuing higher education and have a very good command of the French language.
You demonstrate autonomy, rigour, precision and excellent organisation. You also have strong interpersonal skills including ease of contact and a service-oriented attitude with a great capacity for listening, empathy and adaptability to meet the needs of your interlocutors.
Additional Information
- Start date: 01.09.2026
- Number of positions: 2
- Work rate: 25% (hourly paid contract)
- Job grade: 04
- Contract: 12-month fixed-term contract, renewable
- Application deadline: 01.07.2026
- Contact for information: Mr D. Héritier, Service Desk Manager, damien.heritier@hug.ch
Your application file must include a letter demonstrating your motivation, your curriculum vitae, copies of diplomas and certificates required for the position, and the last 2 work certificates.
This announcement is addressed equally to women and men.
Only applications submitted via the recruitment platform will be considered. Paper and email applications will not be processed.