Description
You will work on-site to provide support and management of Apple IT equipment.
This field role combines technical expertise, mobility and user interaction in a dynamic environment.
This field role combines technical expertise, mobility and user interaction in a dynamic environment.
IT Support Lvl 1/2 - Apple Environment
Our client is a recognised player in the management and support of IT infrastructures.
They operate in distributed environments requiring responsiveness and quality of service.
They operate in distributed environments requiring responsiveness and quality of service.
Responsibilities
- Provide local technical support across various sites
- Install and configure Apple equipment (Mac, iPad, peripherals)
- Diagnose and resolve hardware and software incidents
- Perform preventive and corrective maintenance of workstations
- Assist users in the use of IT tools
- Manage interventions independently in the field
- Ensure follow-up of tickets and interventions
- Collaborate with support teams for complex incidents
- Guarantee a high level of service quality
- Participate in the deployment of new IT equipment
Candidate Profile
- Federal VET Diploma in IT or equivalent training
- 1 to 2 years of experience in IT support
- Good knowledge of Apple environments (macOS, iOS)
- Apple certification is an advantage
- Excellent interpersonal skills
- Ability to work independently
- Organised and rigorous
- Driving licence and mobility required
- Residence ideally in the canton of Vaud
- Team spirit and adaptability
Conditions and Benefits
- Mobile position with significant autonomy
- Technical environment focused on Apple
- Varied assignments on multisite infrastructures