Description

OKJOB is recruiting a Customer Service Manager (M/F) for an exceptional client in the watchmaking industry! You are recognized for your watchmaking expertise and leadership, enjoy growing a team, optimizing flows, and ensuring impeccable quality.Customer Service ManagerYour Profile- Confirmed watchmaking expertise- Strong experience in T2 assembly/customer service and management- Sharp sense of customer service and quality- Excellent analytical and problem-solving skills- Mastery of precision tools and attention to detail- Desire to join a demanding and recognized watchmaking houseOKJOB supports you in this new professional step. Contact us to learn more.Your Key Missions- Supervision: Lead, train, motivate, and evaluate your team- Production: Manage flows, organize incoming/outgoing processes, optimize timelines, monitor KPIs (Quality & Productivity)- Quality: Ensure strict compliance with customer processes and standards- Technical: Act as a reference point, resolve complex cases, ensure skills development- Reporting: Analyze performance and collaborate with internal departments jidb27ecccaen jit0208aen jpiy26aen