Description
You provide technical support and diagnostics for uninterruptible power supply and power conditioning systems, working closely with customers and internal teams.
Tasks
- Provide hardware support for UPS and power conditioning products via ticketing system, phone, or email
- Support partners and subsidiaries through a 24/7 diagnostic centre rotation
- Perform complex system analysis and document findings for stakeholders
- Travel occasionally to support complex installations such as large data centers
- Audit service operations and develop competencies of local teams
- Provide technical training on UPS and power conditioning products
- Interact with quality and R&D departments to address product issues
Profile
- Bachelor's degree, diploma, or higher qualification in electrical or electronic engineering
- 2–5 years of hands-on experience in commissioning and after-sales technical support beneficial
- Experience troubleshooting mission-critical applications such as data centers is a plus
- English communication proficiency at B2 level or higher required
- Knowledge of Italian or Spanish considered a strong asset
- Ability to write clear technical documents, reports, and field support procedures
- Good working knowledge of MS Office
Offer
- Hybrid work model
- Up to 15% travel commitment
- 3–6 months interim, then a permanent position
Company
Power distribution solutions