Beschreibung

Versatile Systems and Network Engineer (100%)We are looking for a versatile systems and network engineer capable of supporting clients over the long term, identifying their needs, managing their developments, and coordinating their projects while maintaining a strong technical focus. Within World-Connect, you will play a central role between our clients, our technical teams, and our development projects.Workplace: EPFL Park, Lausanne, with regular travel in French-speaking SwitzerlandContract type: Permanent contractActivity rate: 100%Languages: Fluent French and professional EnglishDriver's license: BAbout World-ConnectFounded in [Year], World-Connect Services Sàrl supports companies in the management of their network, telecom, cybersecurity, and cloud service infrastructures. We work with more than 300 clients, ranging from SMEs to large institutions, by offering solutions adapted to their needs and their budget. Our strength lies in our proximity to our clients, our ability to understand their challenges, and our desire to build lasting relationships based on trust.Joining World-Connect means joining a human-sized team composed of passionate professionals, with the opportunity to work on varied projects and technical infrastructures.MissionWe are looking above all for a person with an excellent sense of customer service and teamwork. Your role will not be limited to the technical management of infrastructures. You will be one of the privileged contacts for our clients and will actively participate in the evolution of their systems. You will need to understand the needs and challenges of your clients, identify risks, opportunities, and necessary developments for their infrastructures, propose adapted solutions, and ensure the follow-up of their implementation until completion.We are looking for a person capable of maintaining a global vision of infrastructures, organizing the work of technical teams, and ensuring the smooth running of projects. You must be able to intervene personally on the technical aspects of projects while knowing how to delegate certain tasks when relevant, coordinate available resources, and ensure the follow-up of their execution. You will be led to accompany clients in their technological choices, to identify the necessary developments for the maintenance and security of their infrastructures, and to transform these needs into concrete projects providing real added value.Within our human-sized structure, we are looking for a versatile, autonomous person, capable of alternating between client contact, project management, team management, and technical interventions.Client contact and support- Ensure regular follow-up of a client portfolio.- Understand business challenges and client needs.- Advise clients on relevant developments and investments.- Identify necessary upgrades for the maintenance and evolution of infrastructures.- Present and defend proposed solutions.- Participate in the drafting of technical and commercial offers.- Ensure proactive monitoring of infrastructures to anticipate future needs.Project management- Manage infrastructure and telecom projects.- Organize the different phases of projects.- Plan interventions and coordinate resources.- Ensure compliance with deadlines, budgets, and commitments.- Guarantee the quality of deliverables produced.- Ensure communication between clients and technical teams.- Document projects and procedures.Teamwork- Participate in team activities.- Distribute certain tasks when necessary.- Ensure the follow-up of actions entrusted to team members.- Promote knowledge sharing and mutual aid.- Participate in the continuous improvement of methods and processes.Systems and networks- Ensure the maintenance and administration of systems and network infrastructures.- Participate in deployments, migrations, and updates.- Carry out complex technical interventions when necessary.- Participate in level 1, 2, and 3 support.- Contribute to the evolution and security of infrastructures.- Participate in planned maintenance and on-call duty.Profile soughtWe are looking for a person who appreciates human relations as much as technology. You like to understand client needs, find adapted solutions, coordinate projects, and actively participate in their realization. You are capable of taking responsibility, following several files in parallel, and advancing projects until their completion. You know how to work autonomously while collaborating effectively with your colleagues. You are capable of carrying out technical tasks yourself when necessary, but also of delegating certain actions to team members when it allows for better efficiency in the field of systems or networks.- Minimum 3 years of experience in a similar position. (A degree in IT constitutes an asset).- Excellent organizational skills and ability to manage priorities.- Ability to manage several projects simultaneously.- Ease in communication with technical and non-technical interlocutors.- Rigor and sense of responsibility.- Neat presentation and customer-oriented.Technical knowledge appreciatedIt is not necessary to master all the technologies below. We are looking above all for a person capable of learning, adapting, and understanding our clients' environments. Experience in several of the following areas constitutes an asset:Networks- TCP/IP, IPv4 and IPv6, BGP, OSPF, VLAN, VPN, IPSEC- Cisco, Aruba, HP Enterprise, FRRouting (FRR)Systems and Virtualization- VMware vSphere, Microsoft Hyper-V, Proxmox, Windows Server, LinuxBackup and Cloud- Veeam Backup & Replication, Veeam Cloud Connect for Service Providers, Acronis, Microsoft 365, Microsoft Entra ID (Azure AD)Security- Firewalls, Reverse Proxy, VPN, CybersecuritySupervision- PRTG, Observium, ZabbixOther- IP telephony solutions, Fiber optics, Cloud infrastructuresWe offer you- A varied activity combining technique, projects, and great autonomy in your daily work.- Stimulating projects and varied technologies.- An experienced and passionate team.- A human-sized work environment.- Possibilities for training and development.- The opportunity to actively participate in the development of the company and its services.Do you like technical challenges, client contact, projects, and teamwork? We look forward to discovering your background and your motivations. jid0c7818aaen jit0626aen jpiy26aen