Beschreibung

Welcome to your future!

55,000 colleagues in 215 countries and territories. Together on the path to rethinking insurance every day – and shaping the future for everyone. Welcome to a strong community where you make a difference from the start. Together we continue to develop!

Do you enjoy direct customer contact and like to find the best solution for our customers? Are you ready to further develop yourself in the complex field of individual life insurance?

The Customer Service Individual Life team deals with the processing of concerns and enquiries from customers abroad and supports them with advice and assistance. As a caseworker in individual life, you actively support the individual life business area within Customer Service and act as a professional contact person both within and outside Zurich Insurance.

If you enjoy advising our partners and seeking the best solutions for our customers, then this position is just right for you.

Find out here why Zurich Switzerland is among the "Top 3" employers in Switzerland. Become part of it and apply as a Specialist Individual Life Foreign Business. 

What you do

• You independently handle all concerns of our demanding international customers and advisors throughout the entire duration of an insurance contract via telephone and written contact.
• You are responsible for the technical recording and administrative processing of complex business transactions in our system landscape.
• You work closely with internal and external interfaces (e.g. Legal & Compliance, Claims Department, Compensation Offices).
• You take on additional tasks, such as participating in specialist groups or projects.

What you bring

• Completed commercial training or equivalent education, preferably in the insurance industry; VBV certification is an advantage
• At least 5 years of experience in an international customer-oriented environment and good expertise in life insurance is essential
• Enjoyment in dealing with customers via telephone and written contact
• Fluent French or Italian skills as well as very good German and English skills

Your contact

Talent Acquisition Consultant: Eleni Bourtzakis (+41 44 628 20 51)

Additional information

Part-time or full-time: 80 – 100%

Work location: Zurich, Oerlikon

Hybrid working: up to 40%

We look forward to your online application – even without a cover letter.

You are welcome to convince us of your motivation in a personal meeting.

Who we are

Zurich is a strong brand – more than 1.4 million Swiss customers trust our products and services.

The basis of our success is our 53,000 employees worldwide who help our customers in 210 countries and territories to better understand their risks and protect themselves against them. To deliver daily performance, we offer our employees flexible working models and interesting training opportunities. As a Zurich employee, you benefit from a variety of advantages and a strong culture characterised by acceptance, diversity and team orientation.

At Zurich, we foster a culture of diversity and inclusion. Our goals and values are created to protect our employees, promote trust and help them realise their full potential. We stand for fairness and equality among our employees, regardless of gender, gender identity, sexual orientation, origin, ethnicity, religion, etc. The acquisition of our talents and recruitment processes reflect this commitment in everyday life. Join us and become part of this culture.  

Why has Zurich been successful for over 150 years? See for yourself here and become part of it.

Information for recruiters

Zurich does not accept unsolicited applications from recruiters for this position. Recruiters are therefore kindly requested not to submit candidate documents to our employees or via our online career portal. We disclaim any responsibility for unsolicited applications as well as any fees and thank you for your understanding.