Description

Service ManagerThis position consists of leading the social assistance department by guaranteeing the quality and financial management. It also involves team management, steering, and coordination with numerous internal and external partners.Service ManagerOur client is an organization active in the social sector, responsible for the implementation of social assistance, in collaboration with a network of institutional and public actors at the cantonal level.MissionsAs Service Manager, you will have the following responsibilities:- Ensure the overall direction of the social assistance department, guaranteeing the quality, coherence, and continuity of services.- Structure and optimize the functioning of the department to ensure efficient and homogeneous management of files.- Define, implement, and improve procedures, internal processes, and quality standards.- Supervise and steer team leaders, ensuring coordination and the proper distribution of activities.- Supervise all personnel and foster skills development as well as a high-performing work environment.- Manage human resources: recruitment, management of sensitive or conflictual situations.- Ensure financial and administrative management of the department: preparation and monitoring of the budget, analysis of performance indicators, allocation of resources.- Anticipate the needs of the department and propose operational and structural adjustments.- Ensure compliance with legal and regulatory frameworks and public policies related to social assistance and integration.- Actively participate in department decisions as a member of management.- Participate in the development and implementation of strategies based on context changes.- Represent the department to external partners and maintain close relationships with institutional actors and other internal departments and contribute to cross-functional projects.- Produce reports, activity monitoring, and analyses to support decision-making.ProfileAs Service Manager, you have the following profile:- Master's degree in the social field supplemented by training in management (CAS or equivalent).- 3 to 5 years of management experience in the social sector, including the management of a team of approximately 20 people.- Leadership skills, with a strong ability to make decisions and manage priorities.- Knowledge of social policies, asylum law, and issues related to integration.- Good communication skills and ease in managing stakeholders.- Confirmed experience in leading multidisciplinary teams and in complex environments.- Mastery of French, with good knowledge of German and English.- Personal skills: autonomy, resistance to stress, sense of responsibility, and analytical mind.Conditions and BenefitsOur client offers you:- A permanent position located in Fribourg, in a stimulating and professional environment.- 5 weeks of vacation for an optimal balance between professional and private life.- An engaged team and a quality work environment.- The opportunity to contribute to an important cause. jid00e1cc9aen jit0625aen jpiy26aen