Beschreibung

Senior ServiceNow AI Engineer
What we are looking ?
Senior ServiceNow AI Engineer
Location: Zurich
Workload: 80-100%
Employment: Permanent
Our client, a leading Swiss IT services organisation, is looking for an experienced Senior ServiceNow AI Engineer to drive AI, GenAI and intelligent automation within its ServiceNow platform.
Your responsibilities:
Develop and implement the ServiceNow AI and automation roadmap
Identify and deliver AI use cases from PoC to production
Build solutions using Now Assist, AI Agents and ServiceNow AI capabilities
Develop intelligent assistants and automated service processes
Contribute to ServiceNow architecture, standards and AI governance
Advise customers and internal stakeholders on AI solutions
Your Profile:
Several years of experience as a ServiceNow Engineer, Developer, Architect or Senior Consultant
Fluent German and good English required
Strong ServiceNow ITSM expertise; CSM or ITOM is an advantage
Hands-on experience with Flow Designer, IntegrationHub and automation
Practical experience with Now Assist, Predictive Intelligence, Task Intelligence, Virtual Agent and AI Search
Experience implementing AI solutions in production
ServiceNow certifications
GenAI, LLM and AI Agent experience is an advantage
A key opportunity to shape AI and automation within a large-scale ServiceNow environment, with flexible working conditions and up to 60% home office
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