Description
Your contribution to KPMG ##
- Lead workstreams within Salesforce-enabled customer transformation programmes, from discovery and design through implementation and adoption.
- Analyse customer journeys, CRM processes, translating business needs into clear functional requirements and scalable solution concepts.
- Facilitate client workshops and align business, technology and implementation stakeholders on target processes and priorities.
- Support the design of Salesforce solutions across Sales Cloud, Service Cloud and Agentforce implementation.
- Manage project plans, deliverables, risks and dependencies, ensuring high-quality outcomes and transparent client communication.
- Support testing, rollout, training and change activities to embed new capabilities and ways of working.
- Contribute to proposals and the continued development of our Customer Transformation and Salesforce offering.
- Coach junior colleagues and contribute to a collaborative, high-performing team environment.
This is what makes you successful ##
- University degree in business, information systems, technology, marketing or a comparable field.
- Several years of consulting or industry experience in CRM, customer transformation, marketing automation, sales or service transformation.
- Strong knowledge of the Salesforce ecosystem, particularly Sales Cloud and Service Cloud. Other Clouds would be a plus.
- Salesforce Admin 201 and Agentforce certifications are a strong advantage.
- Experience translating business requirements into customer journeys, functional designs, user stories and implementation roadmaps.
- Strong project management, workshop facilitation and stakeholder management skills.
- Structured, analytical and client-focused mindset with high quality standards.
- Native-level German language skills and advanced English proficiency are required; French would be an advantage.