Beschreibung

About Dina

At Dina, you join a close-knit team of 200 people passionate about tech and service. We support SMEs and large companies in their digital transition, with tailored Cloud, security and SAP solutions.

What do we love? Combining sharp expertise with close client relationships. You will be surrounded by committed colleagues, in an environment where your expertise is recognised as much as your way of collaborating with others.

Cloud Technician – 100%

Your role

As a Senior Cloud Technician, you play a central role in the operation, evolution and optimisation of our clients’ Cloud infrastructures. Thanks to your experience, you bring real added value in managing complex technical environments, handling critical incidents and continuously improving our services.

You work autonomously, with discernment and initiative, while comfortably operating in a multi-client environment, where the ability to juggle different contexts, priorities and levels of demand is essential.

Your mission

• Ensure incident management and resolution with a proactive, structured and service-oriented approach, respecting SLAs.
• Handle level 2 and 3 incidents by analysing causes, proposing sustainable solutions and intervening effectively in varied technical environments.
• Implement technical changes and evolutions rigorously, taking into account operational challenges and client needs.
• Escalate issues when necessary while maintaining control over follow-up and coordination.
• Contribute to the continuous improvement of services, processes and operational practices by identifying concrete optimisation opportunities (notably through automation).
• Produce and maintain clear, structured and up-to-date technical documentation to strengthen knowledge sharing within the team.
• Act as a technical reference on certain topics and support less experienced colleagues when needed.

Your profile

• Degree in computer science (CFC, ET or equivalent training).
• You have more than 5 years’ experience in a systems infrastructure / Cloud technician role, ideally in a service environment.
• You possess strong skills in Cloud administration, Windows / Linux servers, Active Directory, virtualisation, hosting solutions as well as a good understanding of Azure, networking and cybersecurity environments.
• You are perfectly comfortable in a multi-client environment, able to quickly adapt to varied technical contexts, manage multiple requests simultaneously and maintain a high level of service quality.
• You can quickly understand the specifics of different clients, their constraints, priorities and expectations.
• You are comfortable managing complex technical environments and know how to intervene autonomously, methodically and effectively.
• You demonstrate a strong spirit of initiative and do not always wait to be told what to do to move things forward.
• You are recognised for your autonomy, ability to take a step back, prioritise and find concrete solutions in sometimes urgent or ambiguous contexts.
• You are solution-oriented and able to research, test and propose relevant approaches to new problems.
• You have a genuine commitment to continuous improvement, both technically and in working methods, service quality and documentation.
• You possess good interpersonal skills, a developed sense of service and active listening that allow you to understand client needs and collaborate effectively with internal teams.
• Rigor, responsiveness, stress management, reliability and the ability to handle multiple priorities are among your strengths.
• You use generative artificial intelligence tools in your professional daily work. You are comfortable identifying situations where these tools bring real value and naturally integrate them into your way of working.
• Certifications such as Microsoft, Azure, VMware, ITIL are an asset.
• You are a native French speaker; proficiency in other languages is an advantage.

At Dina, we have a lot to offer you

• Concrete career development prospects and training and certifications to boost your career.
• A setting where technological innovation goes hand in hand with motivating missions and projects.
• Close-knit teams that learn, share and grow together.
• Supportive and attentive management that values your ideas and encourages initiative.
• Top remuneration and benefits (40 hours per week, compensatory overtime, 5 weeks’ holiday per year, remote working, advantageous pension plan, modern offices and more!).

Start of your new role? As soon as possible.

Your workplace: Matran and/or Morges.

If you want to explore this great opportunity, send us your complete application (cover letter, CV, academic diplomas) and we will be pleased to read it.

Your contact at Dina:

Jean Pierre Croisier

https://www.linkedin.com/in/jpcroisier/

Sector: IT / Information Technology

Position: IT / Technology

Employment type: Permanent

Career level: Employee