Description

Your responsibilities: \ Act as the first point of contact, ensuring a smooth and positive experience for customers throughout the entire process order to cash. \ Take ownership of importing monthly evaluated customer forecasts into the SAP system, helping to align production and logistics with customer needs. \ Ensure that every customer order is entered accurately and completely in SAP, both technically and commercially -- laying the foundation for smooth operations. \ Collaborate closely with the logistics team to make sure our customers receive their deliveries on time. \ Keep a close eye on delivery schedules and proactively follow up to ensure smooth and timely fulfillment for assigned customers. \ Maintain and regularly update customer platforms -- keeping digital touchpoints clean, current and reliable. \ Build strong relationships with customers and internal teams through clear, reliable, and friendly open communication -- both written and verbal. \ Handle customer complaints and carrier claims with care and professionalism, always aiming for a fair and timely resolution. \ Keep customers in the loop about order progress, solve problems before they escalate, and make sure they feel supported at every step. \ Coordinate transport orders with forwarders via EDI, stay in regular contact with forwarder contact person to keep deliveries moving smoothly, always balancing speed, cost and reliability to meet customer expectations. \ Prepare all necessary customs and shipping documents, ensuring compliance and a seamless export process. \ Use project management skills to analyze data, identifying ways to improve service and efficiency. \ Actively contributes to continuous improvement by spotting opportunities, driving initiatives, and sharing best practices. \ Keep track of outstanding customer payments and work toward timely resolution -- with a focus on maintaining strong customer relationships. Your background: \ Commercial or technical apprenticeship with preferably bachelor's degree in economics or in a related field (Sales, Order Management, Project Management) \ Several years of professional experience \ German and English skills are a must, other languages of advantage \ Experience in order processing SAP R/3 SD Module \\\& preferable in S4Hana \ Interest in technology, particularly in turbochargers \ Ability to manage multiple tasks and set priorities including long and short\-term orders / projects. \ Results oriented with the demonstrated ability to apply problem\-solving skills in ambiguous situations \ Strong cross function coordination skills and good inter\-personnel communication skills, teamwork spirit required. \ Self\-motivated personality \ Excellent written, verbal communication and presentation skills with ability to effectively communicate. \ Advance knowledge of MS Excel is preferable. \ Advance knowledge of Power BI Reports is preferable. Your benefits: \ Canteen \ Childcare \ Modern office, smart working \ Flexible Working Model \ Attractive holiday plans \ Employee Assistance Program We look forward to receiving your application. If you want to discover more about Accelleron, take another look at our website . Accelleron Data Privacy Statement:\[ \](\< \>) j4id10443034jm j4it1042jm j4iy26jm