Description
## The company ##
**-Time is what you make of it.-**
**Swatch is one of the leading Swiss watch manufacturers and at the same time one of the world's most famous brands.**
Since 1983, Swatch has revolutionized the watch industry. We owe this success to the passionate commitment of our employees. Become part of our dynamic, international team!
## Job description ##
**Responsibilities:**
1. **Customer Service:**
* Provide and maintain exceptional customer service to each customer.
* Convert walk-in traffic into clients, creating excitement and desire around the product.
* Provide detailed information about product features, pricing, and after-sales services.
* Assist customers in making selections by building customer confidence, being proactive in offering suggestions and sharing product knowledge.
* Gather customer feedback and share best practices within the organization.
1. **Sales**
* Contribute to Team-s effort to achieve and exceed sales targets.
* Take necessary steps to reach objectives linked to KPI-s.
* Maintain knowledge of current sales activities, payment, and exchanges policies.
* Process payments ensuring accurate and efficient transactions.
1. **Product Knowledge**
* Share storytelling and benefits related to collections with customers.
* Attend product training sessions to continuously enhance product/Brand knowledge.
* Gather knowledge about latest trends in the retail and watch industry.
**4.Store Operations:**
* Maintain an orderly and welcoming sales floor at all times.
* Assist with repairs, change of straps and batteries.
* Handling of cash register and settlements.
* Assist with inventory management, including receiving and checking in new stock.
* Support with visual merchandising implementation and constantly make sure it remains visually appealing.
1. **Team Collaboration**
* Self-starter with strong team-player approach to exceed Team objectives.
* Participate in team meetings and actively contribute to new projects.
* Assist in training new employees if needed.
## Profile ##
* We are looking for a **passionate and experienced multi-lingual Sales Associate** who embraces a highly dynamic and international working environment with a high level of flexibility, resilience, and autonomy.
* As Sales Associate, you will be part of our international team providing exceptional customer service, drive sales and contribute to the overall success of our Swatch Stores.
* Become one of our proud Sales Associates representing the brand by demonstrating strong customer engagement and product knowledge.
**Benefits - What is in for you.**
* Working within an international, diverse, and dynamic team.
* Be at the forefront of innovation within the watch industry.
* Personnel discount on a large selection of Swatch Group products (40%)
* Good performance paired with continued business needs translate into an open-end contract.
* Development and training opportunities.
* Contribution to health insurance costs
## Professional requirements ##
**Qualifications:**
* **Education:** High school diploma or equivalent; college degree preferred.
* **Experience:** Previous experience in retail or sales, preferably for a company with fast moving goods/products or in the watch industry.
**Skills:**
**Must have**
* Excellent communication and interpersonal skills.
* Strong sales and negotiation skills.
* Ability to understand and present technical details.
* Proficient in using POS systems and handling transactions.
**Personal Attributes:**
* Excellent customer service and focus.
* High level of energy and enthusiasm.
* Positive, innovative, and motivated by a continuous improvement mindset.
* Professional appearance and demeanour.
* Ability to work flexible hours, including weekends and holidays.
## Languages ##
* Good to very good knowledge of French and English. Any other language an asset.
## Contact ##
Swatch Retail AG
Job location
Rue du Mont-Blanc 19
1201 Genève (Geneva)
Switzerland
Company address
Swatch Ltd
Nicolas G. Hayek Strasse 1
CH-2502 Biel
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