Description

Entreprise :

IT company based in Geneva area

Description du poste :

* Establish and communicate renewal quotes to customers
* Work closely with the sales team to overcome objections and adjust proposals as required
* Maintain a high success rate both on time to close and close won ratio for subscription renewals
* Identify renewal issues, and coordinate internally for timely resolution with Management, Sales team, Customer Success, and Services team
* Report status and progress on a monthly basis
* Handle all administrative requests attached to a subscription renewal, liaising with other teams
* Actively participate in process improvements
* Keep Salesforce always up-to-date and accurate

Description du profil :

* A proven experience dealing with customer
* Strong customer-oriented approach
* Attention to details
* Valuing high-quality work
* Strong ability to work effectively as part of a team
* Prioritization and organization skills
* Excellent communication skills
* Knowledge of Salesforce.com or a similar CRM
* A degree in Business or related field
* Fluent English, written and spoken