Beschreibung

Polish Speaking Customer Service SpecialistLocation: Nottingham – HybridSalary: £26,000Contract: Permanent, Full-TimeWorking Pattern: 2 days office / 3 days working from home We are recruiting for a Polish Speaking Customer Service Specialist to join an established international business in Nottingham. This is a varied B2B customer service position where you'll manage relationships with key customers, oversee orders and deliveries, resolve queries and work closely with internal teams to ensure customers receive an excellent service. The RoleYour responsibilities will include: Managing customer orders from initial processing through to deliveryKeeping customers updated on orders, shipments and delivery timesHandling customer queries, claims and returnsBuilding and maintaining strong relationships with key accountsProviding customers with information on products, availability and promotionsResolving delivery, pricing, shortage and order-related issuesLiaising with Credit, Planning, Logistics and other internal teamsProcessing credit notes in line with company proceduresIdentifying potential problems and ensuring they're resolved quicklyLooking for opportunities to improve processes and the overall customer experience About You Fluent Polish and English, both written and spokenPrevious customer service, order management or account support experienceExcellent communication and relationship-building skillsStrong organisational and problem-solving abilitiesCustomer-focused approachGood Microsoft Office skillsExcel experience would be advantageousExcellent attention to detailComfortable working with multiple internal departments to resolve customer issuesAble to work independently as well as part of a team What's on Offer PensionLife insuranceHealthcare cash planPublic transport benefitsEmployee discountsPersonal development opportunities This is a fantastic opportunity for a fluent Polish speaker with customer service experience to join an international business offering excellent flexibility and long-term career opportunities. If interested, please apply today.