Description

Customer Service Representative - 80%About CremoJoin us and give meaning and taste to your career!At Cremo, we are experts in dairy products in Switzerland and we are committed to quality, healthy, and tasty food. Joining us means practicing a meaningful profession, in a human-sized company, where everyone contributes with pride to a common goal.WHAT YOU WILL DO:- Encoding of customer orders received by phone or email- Manage customer orders and associated documents- Coordinate exchanges between sales teams and customers- Ensure order and delivery tracking, process complaints, and resolve issues- Inform and advise customers on products and services- Update customer databases, manage monthly actions, and item lists- Contribute to the continuous improvement of customer service and collaborate on various tasksWHAT YOU BRING:- Federal VET Diploma (CFC) as an office or commercial employee or equivalent- Confirmed experience in a similar position or in customer service- Bilingual French / Swiss-German necessary- Good stress management and strong appetite for customer service- Excellent organizational skills, ability to manage multiple tasks simultaneously with rigor and precisionWHAT WE OFFER YOU:- An evolving environment and a pleasant working framework- Possibility of training and internal development- Various discounts at more than 150 partners via Swibeco- Advantageous social benefits (supplementary health and accident insurance, supplement to family allowances)4 REASONS TO JOIN CREMO:- You will actively participate in the development of Cremo- You will contribute to projects at the heart of a historic Swiss agri-food company- You will have a direct impact on the company's performance for our ambitious objectives- You will engage in a sustainable and responsible activityWe look forward to receiving your application! jid18850eaaen jit0625aen jpiy26aen