Beschreibung

About us:
Loft Dynamics AG is the global leader in virtual reality (VR) flight training, and the first company with VR simulators qualified by both the FAA and EASA. Trusted by Alaska Airlines, Airbus Helicopters, the Los Angeles Police Department, and more, we serve the full aviation ecosystem – spanning commercial airlines, eVTOLs, and diverse helicopter operators, as well as schools, OEMs, governments, and regulators. Our mission is to make pilot training safer and more accessible, affordable, and scalable than ever before.
We produce full-motion VR simulators for helicopters, airlines, and eVTOLs that are ten times smaller and significantly more cost-effective than legacy simulators. We also provide a connected suite of solutions that integrate our simulators worldwide, including at-home training kits, virtual instruction from the world’s top pilots, and AI-driven training intelligence. Loft Dynamics is leading a global paradigm shift in pilot training and powering the next generation of highly skilled pilots.

About the role:
We're seeking a Key Account Manager who will own the customer relationship from contract signature onward. As the customer's primary point of contact, you will drive a seamless and consistent customer experience while coordinating cross-functional teams to ensure successful delivery and long-term satisfaction. You will maintain visibility of contractual commitments, foster strong customer partnerships, support retention initiatives, and systematically capture customer and market feedback to help shape our products, services, and business strategy.

Key responsibilities:

• Plan and manage the timeline for every signed contract to onsite delivery; run the kick-off confirm scope, milestones, stakeholders and communication channels.
• Ensure all executing functions are briefed on contract scope, deliverables, obligations and relevant customer requirements before execution starts.
• Maintain a stakeholder map for each account on both the customer and Loft side and build strong relationships with the relevant stakeholders.
• Guide the customer through onboarding to the product, services and Loft collaboration model.
• Account health, retention and escalations: Monitor satisfaction, complaints, risks and escalations; act as the first escalation point for the assigned account.
• Renewals and after-sales: Manage renewals and identify and develop cross-sell, upgrade and service-contract opportunities.
• Single source of truth: Keep account and contract information complete in the CRM; capture requirements, pain points, usage feedback and contractual obligations in a structured form.
• Classify relevant customer requirements and provide them to the Head of KAM as input to the consolidated customer and market evidence base and to commercial and product-related decisions.
• Travel requirement: 30%-50%.

Background and Skills:

• BSc in the field of industrial engineering, aeronautical, business administration or similar.
• 5+ years of experience in the Aviation field in Key Account Management, Customer Success, Contract Management or a related commercial role, ideally in a complex B2B environment.
• Proven track record of managing strategic customer relationships and complex contracts throughout the post-signature lifecycle, driving customer satisfaction and retention.
• Strong commercial and contractual acumen, including renewals, service agreements, upselling, cross-selling, negotiations, and account growth.
• Excellent stakeholder management and communication skills, with the ability to lead and coordinate intercultural and cross-functional teams, manage escalations, and build trusted internal and external partnerships.
• Highly organized and customer-focused, with a structured approach to CRM, account planning, contract documentation, and balancing customer needs with business objectives.
• Fluent in both German and English other languages are an advantage, with an understanding; comfortable working in a fast-growing environment and shaping new processes and ways of working.

We offer a modern and flexible working environment with the latest development tools, exciting challenges, and future-oriented career opportunities for you!

If you are interested, we would enjoy receiving your application documents. We are looking forward to getting to know you.