Beschreibung

Junior System Engineer (L1 / L2) 100% (w/m/d)
Expersoft Systems AG is a leading software company in the field of portfolio and wealth management. Expersoft focuses on the analysis and development of innovative solutions in the financial services sector and distributes its products worldwide.
For the IT department, we are looking for a professionally experienced and motivated personality at our headquarters in Steinhausen with immediate effect or by appointment as Junior System Engineer (L1 / L2) 100% (w/m/d).
Your Role
We are looking for a Junior System Engineer (L1/L2) to support daily IT operations and provide technical assistance to employees. This role is ideal for someone at the beginning of their IT career who wants hands-on experience with end-user support, workplace technology, and basic system administration in a corporate environment.
Your Key Responsibilities
Provide first-line and basic second-line IT support primary via ticketing system or phone, email, Teams, and in person
Troubleshoot issues related to Windows 11, Microsoft 365, user accounts, and standard business applications
Support onboarding and offboarding processes (user access, equipment setup, account configuration)
Assist with workstation and device management using endpoint management tools (e.g., Intune)
Support hardware setup and maintenance (laptops, desktops, printers, peripherals)
Handle basic user access administration (Active Directory / Entra or similar)
Troubleshoot connectivity issues (Wi‑Fi, LAN, VPN)
Employee training (Phishing simulations & quarterly trainings)
Perform routine IT operational checks (devices, security status, backups, IT assets)
Maintain documentation and update the knowledge base
IT Facility management (coordinating hardware maintenance, setting up workplaces, visual controls)
Cooperate with senior engineers and L2/L3 teams on escalated issues
Your skills and experience
Initial experience or strong interest in IT support (L1 or junior L2 level)
Good knowledge of Windows 11 and Microsoft 365 (Outlook, Teams, OneDrive, SharePoint)
Basic understanding of networking concepts (TCP/IP, DNS, DHCP)
Willingness to work hands-on with hardware and peripherals
Basic experience with ticketing systems is an advantage
Basic knowledge of PowerShell or Linux is a plus
Good communication skills, customer-focused mindset, and attention to detail
English language proficiency
Motivation to learn and grow in areas such as systems, hardware, and IT infrastructure
Your benefits
A varied range of tasks in a motivated team
A position of responsibility in an international environment
Modern working environment and flexible working hours
Attractive employment conditions and development opportunities
Is this your new challenge? You can expect an exciting and challenging job in a dynamic environment. We are looking forward to receiving your complete application documents. jid2a38ae8a jit0415a jiy26a