Beschreibung

Job - 20 to 40% (FR/GER) - Customer Service AgentAre you currently a student and available quickly for at least the next 6 months at 20 to 40%? Are you described as serious, organized, and determined? Do you wish to gain professional experience and are you not afraid of new challenges? Then do not hesitate any longer!About the roleAs a Customer Service Agent, you will join a dynamic team providing continuous assistance to its clients. This role involves managing client interactions with professionalism.We offer- A long-term position (6 months renewable up to 2-3 years) with an activity percentage between 20 and 40%.- Shifts from 7 PM to 11 PM (and occasionally during the day), planned one month in advance according to your availability.- Days of training to start.- The opportunity to develop your skills in communication and priority case management within a structured professional environment.Tasks- Take phone calls and document interactions accurately.- Process incoming emails and manage priority cases.- Provide quality customer support.We are looking for- You are currently studying.- Advanced mastery of French and English.- You have a minimum B2 knowledge of German.- You reside in Switzerland.- It is meritorious if you possess good knowledge of Italian and/or German.- To succeed in this function, your personal skills are as follows:- Organized and reliable: You manage your shifts and tasks with rigor. You like working in a team and helping colleagues.- Solution-oriented: You know how to react to unforeseen processes.Recruitment processThis recruitment process is managed by Academic Work. The selection process is continuous and the advertisement may be closed before the recruitment process is finished if we have moved to the next phase. The process includes two tests: a personality test and a cognitive test. These tests are tools to find the right talent for the right position, in order to guarantee equality, diversity, and a fair process. jida1dac83aen jit0416aen jpiy26aen