Beschreibung

IT Support (Onsite) – Banking SectorMissionWithin the IT team, the Support Technician provides onsite assistance to bank staff. They ensure the proper functioning of workstations, equipment, and office tools while respecting the security and confidentiality requirements specific to the banking sector.Main Responsibilities- Provide level 1 and 2 support to onsite staff.- Diagnose and resolve software and network incidents.- Install, configure, and maintain workstations, laptops, mobile phones, and peripherals.- Manage requests and incidents via the ticketing tool.- Follow up on tickets until their complete resolution.- Ensure deployment, replacement, and renewal operations for hardware.- Manage accounts (Active Directory, access rights, passwords).- Assist staff with tools and business applications.- Collaborate with infrastructure, network, and security teams.- Update technical documentation and procedures.- Respect security, compliance, and confidentiality standards of the banking sector.Education- Degree obtained in the field of IT or ITIL, Microsoft, or equivalent certifications appreciated.Experience- 1 to 2 years of experience in onsite support.- Experience in a banking or financial environment is an asset.Technical Skills- Windows 10/11.- Microsoft 365 (Outlook, Teams, Office).- Active Directory, Azure AD.- Ticketing tools (ServiceNow, Jira Service Management, Remedy, etc.).- Workstation management and deployment.- Network concepts: TCP/IP, VPN, Wi-Fi, DNS, DHCP.- Mobile equipment support (iPhone, Android).- Knowledge of ITIL best practices.Personal Skills- Excellent service orientation.- Strong analytical and problem-solving skills.- Rigor, discretion, and respect for confidentiality.- Ability to work in a demanding and regulated environment.Languages- French: Fluent.- English: Professional (B2 minimum).- Any other language is an advantage. jide8b51f4aen jit0625aen jpiy26aen