Description

* Contribute to reliable daily IT operations in a fast-growing organization.
* Gain hands-on experience with modern Microsoft 365 and endpoint management tools

## About Our Client ##



Our client is an innovative medical technology company improving patient outcomes through advanced digital solutions. They operate in a regulated environment with high standards for quality, reliability, and user support.

## Job Description ##

* Deliver L1/L2 technical support for laptops, accounts, and Microsoft 365 tools.
* Troubleshoot hardware and software issues onsite and ensure timely ticket resolution.
* Configure, prepare, and deploy Windows and macOS devices for new hires.
* Support onboarding and offboarding, including account setup and equipment allocation.
* Execute basic network troubleshooting and escalate issues when required.
* Maintain and update endpoint devices via Intune, ensuring compliance and security.
* Monitor and address Level 1 security incidents.
* Manage IT inventory including laptops, peripherals, and accessories.
* Perform routine user access updates and permission changes.
* Communicate resolutions clearly and maintain a user-focused service approach.
* Contribute to simple documentation, FAQs, and process improvement initiatives.
* Assist with small IT projects and ad hoc tasks as operational needs arise.





## The Successful Applicant ##

* 1-2 years of experience in IT support, helpdesk, or similar role.
* Good understanding of Windows and macOS environments.
* Knowledge of Microsoft 365, Entra ID, and basic Intune endpoint configuration.
* Ability to troubleshoot common hardware and software issues.
* Comfortable working fully onsite and interacting daily with end users.
* Strong communication skills in both English and French.
* Organized, detail-oriented, and reliable in executing repetitive or basic tasks.
* Proactive, service-oriented, and able to work independently when needed.
* Familiarity with basic networking concepts.
* Positive attitude, willingness to learn, and adaptability to changing priorities.





## What's on Offer ##

* Full onsite role offering strong exposure to IT operations in a regulated environment.
* Opportunity to develop hands-on experience with modern Microsoft 365 and endpoint tools.
* A 6-month mission starting ASAP with a clear operational impact.





Quote job ref

JN-012026-6935510

Job Function

Information Technology

Specialisation

IT Support

Industry

Technology & Telecoms

Location

Lausanne

Contract Type

Interim

Job Reference

JN-012026-6935510