Experis is the IT & Digital brand of the ManpowerGroup, specialising in the search and selection of qualified professionals in Information Technology, Engineering and Digital Transformation. We support companies and talents in building innovative paths, offering consultancy, recruitment and tailored technological solutions in national and international contexts.,

Experis is the IT & Digital brand of the ManpowerGroup, specialising in the search and selection of qualified professionals in Information Technology, Engineering and Digital Transformation. We support companies and talents in building innovative paths, offering consultancy, recruitment and tailored technological solutions in national and international contexts.

Main Responsibilities

• Provide technical support to 1st and 2nd level users.
• Manage requests and incidents via a ticketing platform.
• Analyse and resolve issues related to:
  • Windows operating systems;
  • business applications;
  • hardware and peripherals;
  • connectivity and network issues.
• Perform installation, configuration and maintenance of PCs, notebooks and company devices.
• Manage users, groups and permissions via Active Directory / Entra ID.
• Support users in the use of the Microsoft 365 environment.
• Collaborate with internal IT teams for escalation of more complex issues.
• Document activities performed and update the knowledge base.

Required Qualifications

• Previous experience in 1st and 2nd level Help Desk / IT Support roles.
• Good knowledge of the Microsoft Windows environment.
• Knowledge of:
  • Microsoft 365;
  • Active Directory;
  • Entra ID / Azure AD;
  • ticketing tools;
  • hardware and software troubleshooting;
  • basic networking principles (TCP/IP, DNS, DHCP, VPN).
• Analytical skills, problem solving and service orientation.
• Good communication skills and a predisposition for user contact.

Languages

• German level B2/C1 - essential requirement.
• Fluent Italian.
• Good knowledge of English is a plus.

Additional Advantages

• ITIL Foundation certification.
• Knowledge of Microsoft Intune / Endpoint Manager.
• Experience in enterprise or multinational contexts.
• Microsoft certifications.

What We Offer

• Fixed term contract within an international and structured environment.
• Opportunity to work with Microsoft technologies and enterprise IT processes.
• Collaborative environment and opportunities for professional growth.
• Salary commensurate with experience.

If you are an IT professional focused on user support, with troubleshooting experience and a good knowledge of the German language, send us your application!

The announcement is addressed to candidates of both sexes, in compliance with current regulations on equal opportunities and non-discrimination (Law 903/77 and Legislative Decree 198/2006).
We are interested in motivated, curious people oriented towards professional growth, eager to contribute to innovative projects in a dynamic and collaborative technological environment.