Beschreibung

Your future starts hereBack-Office ServiceWhen we go to sleep or leave our home, we all want to find our home just as we left it. After an intrusion, it is not the lost objects that leave the biggest mark, but the violation of our intimate space. At Securitas Direct, we do everything to avoid this moment. With a complete service and cutting-edge technology, we protect what matters and offer true peace of mind.An SME - agile, human, and future-oriented - that fosters autonomy and a real contribution to collective success. By joining us, you participate in this mission. Whatever your role, you contribute to bringing our solutions to life and improving them, by designing, accompanying, or supporting our activities.We are looking for aBack-Office Service EmployeeWhat you accomplishIn this role, you work in a team while benefiting from great autonomy. At the heart of our Back-Office service, you play an essential role in the coordination and management of external technical resources on a national scale. As a guarantor of service quality, you validate, coordinate, and plan technical interventions, you respond to authorized partners and technicians, and you pilot the management of field activities from the office at the Swiss level, in the 2 main languages which are French and German.Your daily responsibilities:- Processing of technical interventions and commissioning - in French and German- Support for the network of authorized partners and field technicians- Establishment and monitoring of intervention reports and telephone follow-ups with the network- Processing of client requests and more specifically Key Accounts- Ensure the processing of certain activities related to the customer life cycle and the technical part- Management of network interventions and client portfolioA versatile and empowering position, at the crossroads of technology, customer service, and administration.Your profile:- Commercial employee training- Mastery of French and German (Swiss German) or vice-versa- Comfortable with tools, on the phone, and a particularly developed sense of customer service- Versatility and autonomy in processing activities- Resistance to stress and ability to keep a cool head- Technical knowledge is a plus (interest in alarm systems, networks, and their technological leanings)- Willingness to learn a new professionWhat we offer:A job that makes sense! As a Back-Office Service Employee, you are the true guardian angel of our technical partners & clients. Every decision counts and your role has a direct impact on the safety of people and property. Autonomous, you practice an exciting profession, combining technology, vigilance, and a sense of service, within a close-knit team you can count on.Join an agile company, on a human scale, with a real family culture and the presence of the Securitas Group. You will evolve in a growing market where service is the heart of our business, supported by cutting-edge technologies for individuals and businesses.Your daily life relies on digital tools, a flexible framework, and a team that aims for performance before celebrating together. Outings, department activities, raclettes, days in the mountains: our shared moments strengthen our development. A modern environment and benefits: everything is there to make you feel good.Ready for a new challenge? We would be delighted to discover your application. jidc4ae23faen jit0624aen jpiy26aen