Beschreibung

Founded in 1927, SICPA is a Swiss technology company present on five continents. It supports effective governance and the long-term prosperity of nations. SICPA is particularly known for protecting the majority of banknotes worldwide through its security inks. Our sovereignty-dedicated platform offers solutions in the fields of digital identity and integrity, tax revenue mobilisation, natural resources, health, and brand protection.

www.sicpa.com

To strengthen our Global Information Services department at our Prilly site, we are looking for a:

ICT APPRENTICE – USER SUPPORT (Service Desk – Level 1) 

ROLE: 

You will work under the supervision of experienced professionals and gradually gain autonomy while supporting employees with their daily IT needs.

• Provide first-level IT support to internal users (on-site support, phone, email, ticketing tool).
• Record, classify, and track incidents and service requests in ServiceNow.
• Assist users with common issues related to:
  • Windows and macOS computers
  • Microsoft 365 tools (Outlook, Teams, OneDrive, etc.)
  • IT hardware (laptops, monitors, printers, peripherals)
  • Basic network connectivity and VPN access
• Escalate more complex incidents to higher-level support teams according to established procedures.
• Participate in onboarding and offboarding activities (preparing equipment, basic configurations).
• Contribute to internal documentation and the IT knowledge base.
• Learn and apply IT service management principles (ITIL).
• Develop professional communication skills and a strong customer service mindset.

PROFILE:

• Eligible or enrolled in a Swiss ICT Federal VET Diploma (EFZ) apprenticeship.
• Basic knowledge or strong interest in: Computers and operating systems (Windows/macOS) / Microsoft Office / Microsoft 365
• Good communication skills and service-oriented attitude
• Motivation to learn, reliability, and sense of responsibility.
• French: fluent (spoken and written) – mandatory / English: basic to intermediate level (A2–B1)
• Any prior experience (school, internship, personal projects) is an asset but not mandatory.

JOIN US!

• Our success comes from our talented and highly qualified employees.
• A respectful corporate policy and a long-term vision are the keys to our success.
• Diversity at all levels of an organisation is a strength.
• We offer you an exciting and challenging role in a company that provides excellent career prospects in a unique and absolutely fascinating environment.

Your application will be treated with the utmost discretion.