Description

Department Head Red Cross Transport Service and Public Transport Escort Service (80 – 100%)We are looking for a committed and professionally experienced individual starting in September or by arrangement.Department Head Red Cross Transport Service and Public Transport Escort Service (80 – 100%)Your field of activity- You lead and develop the department, including personnel management, and implement changes together with the team- You continuously optimize and develop processes, thereby ensuring high quality- In cooperation with internal IT, you are responsible for the central systems and their further development as well as maintenance- Planning, budgeting, and reporting for the department are your responsibility- By maintaining internal and external networks, you strengthen cooperation and work selectively on projects and committees- As an interface to the division management and other departments, you promote cross-divisional cooperation- You also actively participate in day-to-day business (customer service, dispatching)- Together with regional managers, you ensure the recruitment, support, and appreciation of volunteersWhat you bring with you- Several years of management experience of teams with various roles and functions in a service environment, ideally in the areas of customer service, dispatching, or internal services- Commercial training or comparable qualification with a strong service and customer orientation- Sound process understanding as well as experience in using key figures, evaluations, and reports as a basis for decisions- Affinity for IT and digitalization topics, experience with Office 365 as well as ERP or CRM systems is an advantage- Enjoyment in actively shaping changes and thinking across divisions, even in hectic situations- Skill in dealing with different stakeholder groups- A structured, solution-oriented, and independent way of working- Enjoyment in working with volunteers and appreciation of their commitment as a supporting pillar of our offerWhat awaits you- Fruit basket, modern working environment, and 6 weeks of vacation? That has long been standard for us! In addition to generous employment conditions, we also convince with internal joint activities and great colleagues in a supportive environment. Above all, you will be performing a meaningful task with a direct positive social impact.How to apply- We look forward to receiving your complete online application with a photo. jid6ec1552aen jit0727aen jpiy26aen