Description

Head of General Public FundraisingJoin MSF OCG as a Head of General Public Fundraising. We are looking for individuals ready to contribute to our humanitarian mission. You will find the job details and the profile we are looking for.Inclusivity and your background:If your experience does not exactly match all requirements of the MSF OCG, we are committed to an inclusive culture that supports and amplifies the diverse voices of our staff members. We strive to create workplaces where teams with diverse backgrounds, characteristics, perspectives, ideas and experiences work together to advance MSF s social mission and better outcomes for our patients and the communities we work with. We understand some people hesitate to apply for employment if they don t meet all listed job requirements. Research shows this is especially true for women. If you believe your profile is a good fit for this position, we invite you to apply even if you don t fulfil every listed requirement. We encourage applications from all genders, ages, sexual orientations, ethnicities, background, religions, beliefs, ability and all other diversity markers. MSF does not tolerate sexual exploitation and abuse, any kind of discrimination or harassment, including sexual harassment. All selected candidates will undergo reference checks.Context & missionProvide leadership to the Public Fundraising Unit to drive donor engagement, sustainable fundraising growth, and effective team management in alignment with strategy. The General Public Fundraising Unit is one of the 9 units within the Communication and Fundraising Department of Médecins Sans Frontières Switzerland. The Head of the Unit develops, recommends, and implements the direct marketing, middle donor and donor care strategy for retention, acquisition, and loyalty activities as part of the unit s annual action plan and budget.Together with the team, s/he is responsible for the monitoring and analysis of donor retention, acquisition, and conversion campaigns, as well as for the day-to-day management of donor databases and gift processing.Strategy & Leadership & Fundraising Oversight- Define and lead the definition and implementation of the overall General Public Fundraising strategy in alignment with the objectives of Médecins Sans Frontières Switzerland.- Oversee retention, acquisition, and conversion actions for general public donors, middle donors, and legacy donors.- Identify priorities and opportunities to support the growth and sustainability of fundraising activities.- Coordinate the development and follow-up of departmental action plans ensuring the achievement of objectives and budgetary alignment of the unit s donor acquisition, engagement, and retention activities with those developed by the digital and regular donor acquisition teams.- Manage and ensure optimal use of unit budgets and resources.People & Leadership & People Management- Manage, coach and support the development of the Direct Marketing, Donor Care, and Middle Donors teams.- Oversee the overall performance, development and engagement of a broader team of staff members and the direction of the team, recruitment, and monitor team managerial performance.- Support managers in optimizing processes, working methods, and team development of skills, autonomy, and expertise of managers and their teams.- Foster a culture of accountability, and continuous improvement across the unit.- Ensure effective communication and sharing across teams.Fundraising Campaigns & Oversight- Oversee retention, acquisition, and conversion campaigns led by the fundraising unit.- Ensure overall oversight of projects and activities included in the unit action plan.- Ensure consistency and quality across fundraising activities for all donor segments.- Oversee external service providers and ensure the quality of partnerships and deliverables.- Define priorities and support teams in the management of efficiency across fundraising activities and promote continuous process improvement.Performance Management, Reporting & Analysis- Define Objectives and key results (OKRs) and key performance indicators (KPIs) related to donor acquisition, engagement, retention, service quality, and fundraising performance.- Oversee reporting frameworks, performance analysis, and monitoring systems for campaigns and activities.- Provide recommendations based on analysis, donor trends, and performance insights.- Identify opportunities for innovation and continuous improvement across the unit.- Ensure oversight of quality and promote best practices in donor management and analysis.- Monitor sector trends, and best practices to adapt fundraising and donor strategies.Collaboration & effective communication- Ensure alignment across the Direct Marketing, Donor Care, and Middle Donors teams and other units of the department.- Foster knowledge sharing, knowledge exchange, and best practices within the Communication & Fundraising Department and across other departments.- Represent the General Public Fundraising department in internal meetings, cross-functional projects, and institutional bodies.- Be active with external professional networks, including participation in meetings and working groups to improve fundraising and donor engagement activities when relevant.- Contribute to strengthening cross-department collaboration and the development of transversal projects in meetings and projects within the Communication & Fundraising Department.- Provide regular reporting to Management on departmental performance, challenges, risks, and resource needs.- Identify and address key issues impacting departmental activities and propose solutions.- Contribute to organizational development and institutional projects to improve fundraising and donor engagement.- Undertake any additional projects or responsibilities assigned by management.Education- University degree or higher in marketing, fundraising, project management, or a related field.Experience- At least 7 years of experience in fundraising and direct marketing within the humanitarian or non-profit sector, including direct mail, telemarketing and digital engagement.- At least 5 years of experience in team management and staff development within complex environments.- Proven experience in managing cross-functional projects and external service providers.- Strong understanding of humanitarian issues and commitment to humanitarian principles.Languages- Fluency in English and French (written and spoken) are required. Heavy interactions are expected between our offices where language could become a barrier. Additional languages are an asset.Technical competencies- Solid understanding of donor management and CRM tools.- Mastery of direct marketing retention techniques and tools applied to fundraising within a non-profit organization.- Proficiency in project management and reporting tools.- Strong numerical and analytical skills with advanced proficiency in MS Office, particularly Excel.Behavioral & Managerial Competencies- Strong people management and leadership skills.- Analytical and problem-solving skills, with the ability to prioritise effectively and adopt a systemic and holistic approach.- Ability to drive change and continuous improvement.- Excellent interpersonal and communication skills, with a positive and collaborative approach.- Proactive approach with a strong sense of autonomy and accountability.- Flexibility and ability to work effectively under pressure.Conditions- Part-time position 90% (36h/week).- Fixed-term contract, 9 months.- Working place: Geneva, Switzerland.- Ideal start date: August 17th.- Gross monthly salary (for 100%): from CHF [Amount] to CHF [Amount] (salary commensurate with equivalent experience and internal salary grid).- Paid leave: 25 days per year, pro rata temporis, plus any Swiss public holidays falling within the contract period.- Pension plan: pension contribution covered 3/4 by MSF, 1/4 by staff.- Administrative support available for candidates eligible to work in Switzerland.Candidates are invited to submit their application exclusively through our recruitment platform following these guidelines:- CV (maximum 2 pages)- Cover letter (maximum 1 page)- Documents must be submitted in either English or French.- The deadline is June 21st.- We reserve the right to close this vacancy earlier if we receive a sufficient number of quality applications.- Only shortlisted candidates will be contacted.- Please note we do not wish to use the services of recruitment or placement agencies. jida2a28d5aen jit0624aen jpiy26aen