Beschreibung

Customer Service Employee (German-speaking)For a renowned company in Switzerland, active at scale and certified as “Best workplaces in Switzerland”, we are looking for a German-speaking Customer Service Employee driven by a strong customer sense, capable of managing a volume of requests and finding concrete solutions, even when the answers are not yet formalized. This position is intense: every day, new requests come in continuously, priorities evolve, and one must be able to move forward, decide, and address issues without everything being perfectly structured. There is a lot of work, and one must enjoy being in action. All of this in a caring environment, with a relaxed atmosphere.Your responsibilitiesManage a constant flow of customer requestsHandle a volume of requests via email and phone, in French and German.Be capable of absorbing a continuous flow of new cases, while ensuring follow-up on existing cases easily from a simple question (e.g. everyday product) to a more complex or technical request related to partner products, sometimes within a few minutes.Find solutions, even if not perfectAccept that not all answers may be available and that some systems or procedures are under construction.Quickly analyze, demonstrate common sense, discernment, and propose tailored solutions to the end of the cases, even if resolution takes time, rigor, and perseveranceManage pressure and prioritiesWork in an environment where priorities evolve daily.Juggle between urgencies, fundamental topics, and incoming requests without losing service quality.Be comfortable with pressure and peak activity periods while remaining reliable and structuredSupport a cohesive teamStick together, share, and help each otherContribute to a professional, supportive, and somewhat fun working atmosphere, even during a fast-paced environment.Your profileExperience and backgroundMinimum of 2 years of experience in the professional world, ideally in a customer-facing role, but we remain open to any background that has allowed for the acquisition of these skillsExperience in a highly demanding customer environment (such as hospitality, concierge) can be a must-have (non-negotiable criterion)German: minimum B2 level, so you can handle phone calls, understand customer requests, and write clear and professional written responses.A German test will be carried out during the recruitment process.French: complete mastery, both oral and writtenVery comfortable with tools is essential: all work relies on experience with ERP, CRM, and ticketing systems is a big plusAbility to learn quickly and work with multiple tools simultaneouslyKey skillsStrong sense of service and customer orientation.Ability to work under pressure, prioritize, and stay on track.Comfortable with uncertainty and decision-making.Organized, reliable, clear, calm, and stress-resistant.What the company offersA permanent position within a recognized company in a fast-paced rhythm, but with a real work-life balance, thanks to regular office hours in a supportive, caring, and united team, which is essential to tackle the workload.A professional but relaxed work atmosphere, with room for personal development and skills training.Competitive salary and social benefits aligned with the position.A process that motivates you because it is demanding and concrete?Please send your CV and if you think an additional text explaining how you manage workload, priorities, and complex customer aspects could be beneficial, we would be happy to review it. jidd1eb354aen jit0206aen jpiy26aen