Description

For our important client, Watch Company, we are looking for:

FLAGSHIP STORE MANAGER

As Flagship Store Manager, you will be responsible for overseeing all aspects of the Flag ship store in Zürich, ranging from the store operations, a customized and unforgettable customer experience. In addition to leading a team of Sales Associates, you will be responsible for their development, driving sales performance, and uphold the highest standards of service and presentation.

RESPOSABILITIES:

Leadership & Team Management:

• Hiring and training in cooperation with HR
• Team development and scheduling
• Ensuring team well-being and managing cases

Sales & Profitability:

• Achieving sales targets and analyzing sales data
• Tracking key sales metrics

Operational Excellence:

• Managing inventory and orders
• Ensuring store maintenance and compliance
• Preventing losses and ensuring safety at the loading point

Customer Service:

• Resolving complaints and using feedback for improvements
• Ensuring high standards in store presentation

Event Planning:

• Planning and executing events to drive traffic and sales
• Coordinating with marketing and other departments

Industry Awareness:

• Staying informed about watch industry trends and innovations
• Implementing new practices to maintain competitiveness

REQUIREMENTS:

• Degree in Business Administration, Retail Management, Marketing, or related field preferred
• Proven senior retail management experience
• Demonstrated leadership and team management skills
• Strong track record in driving sales and achieving targets
• Experience in store operations, inventory management, and customer service
• Exceptional customer service commitment and sales skills
• Strong organizational, problem-solving, and decision-making abilities
• Excellent communication and interpersonal skills
• Proficiency in retail management software, POS systems, and Microsoft Office Suit