Description
You will act as a key technical interface between REGENHU and its customers, focusing on advanced operation of our bioprinting systems and the development of complex additive manufacturing workflows. This role combines customer-facing application work with system-level expertise, without machine development or wet-lab activities.
You will complement our existing FAE team by bringing strong hardware and workflow knowledge, helping customers get the most out of our technology, and supporting pre-sales demonstrations, trainings, and advanced post-sales projects.
Main responsibilities
Application & Pre-Sales
- Operate REGENHU’s bioprinting platforms at an expert level and demonstrate advanced system capabilities
- Develop, optimize, and explain complex additive manufacturing workflows (toolpaths, process parameters, multi-material workflows)
- Guide customers in configuring their systems and translating their goals into robust printing strategies.
- Support pre-sales activities with technical evaluations, demos, and recommendations
- Follow customer projects and provide hands-on workflow support (remote or on-site)
- Monitor and analyze the competitive landscape, providing feedback to internal teams on technical differentiators, customer needs, and market opportunities
Post-Sales Training & Advanced Support
- Deliver in-depth system and workflow training to new and advanced users
- Help customers troubleshoot system-level issues from a power-user perspective
- Contribute to documentation, application guides, webinars, and technical content
Service Backup
- Act as a secondary resource for installations or troubleshooting when Customer Support is overloaded
- Perform basic component adjustments or replacements when required (not a primary responsibility)
Qualifications
- Engineering degree (mechanical, electrical, mechatronics, or related field)
- 3–5 years of experience with complex technical systems: 3D printing, CNC, robotics, automation, instrumentation, or similar
- Advanced operator-level understanding of mechatronic systems (motion control, precision mechanics, extrusion, thermal control)
- Ability to read, modify, and tune G-code and understand its impact on print behavior
- Experience developing or optimizing additive manufacturing workflows
- Strong troubleshooting mindset across mechanics, electronics, and software interactions
- Excellent communication skills; confident and credible with both researchers and engineers
- Ability to explain technical concepts clearly, adapting depth to the audience
Why join us?
- Contribute to systems used by top research labs worldwide and help shape the next generation of bioprinting workflows
- Work in a small, multidisciplinary team (FAE + Customer Support + Sales), with high visibility and real impact
- Participate in international customer interactions across Europe, the Americas, and Asia
- Enjoy a mix of autonomy, hands-on work, and collaboration with R&D, Applications, and Support teams
- Travel up to 30%, mostly planned and predictable
Beginning: immediately or upon agreement
Seize this opportunity to join our teams by sending us your complete application (cover letter, CV, diplomas, work certificates).
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