Beschreibung

FER CIAM ” People at the center of social securityFER CIAM Expert in family allowances - Quality & DigitalFER CIAM ” People at the center of social securityFER CIAM is the Geneva agency of the largest interprofessional OASI compensation fund in Switzerland, FER Genève, created by FER Genève and fully integrated into its ecosystem. Serving companies with nearly affiliates ” companies and self-employed individuals combined ” it is one of the key players in social protection in Switzerland. Daily, its teams manage the collection of 2.425 billion in OASI and unemployment insurance contributions, as well as the payment of more than 876 million francs in OASI, IV, and loss of earnings benefits. In parallel, they ensure the management of family allowances and collective agreements in a demanding technical perimeter, serving thousands of companies and their insured members ” where each file has a direct impact on the professional and social life of the people concerned.Expert in family allowances - Quality & DigitalJob descriptionYour mission:You support our beneficiaries with kindness and professionalism. You manage your files with complete autonomy, relying on the legal and regulatory frameworks in force, and actively contribute to a quality service, in a spirit of collaboration.Responsibilities:Management of files- Processing, calculation, and decision-making on family allowance applications- Management of files in family allowances in accordance with federal and cantonal laws and European regulations in force- Establishment of restitution decisions for benefits unduly paidBusiness expert - Digital- Participate in the drafting of support materials for the creation of procedures, specifications, and tests- Participate in the drafting of training materials and support colleagues- Be the business point of contact post-production and for the deployment of new versionsClient & partner support- Support for beneficiaries, in collaboration with public and private institutions- Active collaboration with other FER CIAM departments- Professional telephone reception according to FER Genève quality standards- Handling of current correspondence in compliance with legal deadlinesProfile and experience- Federal VET Diploma (CFC) as a commercial employee or recognized equivalent- Solid experience in analysis and file management- Very good knowledge of Swiss social insuranceTechnical skills- Excellent command of French, oral and written- Good knowledge of German (B2 level an asset)- Editorial skills and attention to detail- Marked appetite for digital tools and environments and/or interest in testing phases and tool deploymentPersonal skills- Dynamism, rigor, responsiveness, and flexibility in the service of an open spirit- Excellent sense of service and human contact, with a real capacity for listening and confirmed ease in conducting telephone interviews- Effective management of priorities and adaptability to a variable workload- Autonomy, rigor, and team spirit- Ability to position oneself as a bridge between business and IT- Ease in the management of priorities and deadlines jid23dfc13aen jit0627aen jpiy26aen