Description
Our mission, "You live, we care", reflects our commitment to stand by our clients daily and in difficult situations, always and everywhere. We distinguish ourselves through our customer focus, teamwork, innovation, and integrity. Join our international team and help us do good together. As a customer advisor at our Nyon site, you will be the first point of contact for our clients in case of emergency.
TOGETHER, EXPLORING NEW PATHS.
Together for real life.
What awaits you
- Organising assistance for people in difficulty worldwide
- Regular telephone contact with our clients, subsidiaries, and correspondents
- Claims management: processing claims and deciding on cost coverage
- Invoice processing: verifying invoices and settling claims
- Concierge services
Your skills
- You enjoy customer service by phone
- You understand what exceptional customer service is and are available for your clients every day
- You have a team spirit and an organised, meticulous working method
- Ideally, you have some experience in invoice processing or claims settlement
- You possess good oral and written skills in German, French, and advanced English. Italian is an asset
- You are available from 1st September 2026 and flexible to work shifts from Monday to Sunday
Your benefits
You choose where your office is: depending on your workload, you can work up to 40% of the time remotely. This gives you more flexibility in your professional and personal life.
Time to rest, travel, or train: with five weeks of holiday, you have plenty of free time for yourself and your interests.
With us, you have a lot of freedom to make decisions, think creatively, and have your own ideas. You shape your own career.
We stimulate and motivate you. That is why, for your professional future, you have access to a wide range of internal training.
Balancing work and private life is not always easy. That is why part-time work is also possible with us.
Your health is important to us. With us, you can keep fit by participating in various sports groups with other colleagues.
Your next step
Do you have any questions about the vacant position, your new team, Generali as an employer, or our corporate culture? Sandra will be happy to inform you. We look forward to receiving your online application.
Sandra Recruiting Partner
Your employer
Europ Assistance is part of the international Generali group and is our partner in travel insurance. The company is the world leader in assistance services and cares for individuals and businesses in 208 countries. It offers protection in health, housing, family, cyber, and mobility areas, in line with its credo "You Live, We Care".