Our client is an organisation active in the social sector, responsible for implementing social welfare, in coordination with a network of institutional and public actors at the cantonal level.

Responsibilities

As Service Manager you will have the following responsibilities:

• Ensure the overall management of the social welfare service, guaranteeing the quality, coherence, and continuity of services.
• Organise, structure, and optimise the service’s operation to ensure effective and consistent case management.
• Define, implement, and improve procedures, internal processes, and quality standards.
• Supervise and lead team leaders, ensuring coordination and proper distribution of activities.
• Oversee all staff and promote skills development as well as a productive and collaborative working environment.
• Manage human resources: recruitment, evaluation, handling sensitive or conflict situations.
• Ensure the financial and administrative management of the service: budget preparation and monitoring, performance indicator analysis, resource allocation.
• Anticipate the service’s needs and propose organisational and structural adjustments.
• Ensure compliance with legal, regulatory frameworks and public policies related to social welfare and migration.
• Actively contribute to the department’s strategic decisions as a member of the management team.
• Participate in the development and adaptation of services according to social context changes.
• Represent the service to external partners and maintain close relations with institutional and associative actors.
• Collaborate with other internal services and contribute to cross-functional projects.
• Produce reports, activity monitoring, and analyses to support decision-making.

Candidate Profile

As Service Manager you have the following profile:

• Master’s degree in the social field complemented by management training (CAS or equivalent).
• 3 to 5 years of management experience in the social sector, including managing a team of about 20 employees.
• Excellent leadership skills, with a strong ability to make decisions and manage complex situations.
• Solid knowledge of social policies, asylum law, and migration issues.
• Very good communication skills and ease in stakeholder management.
• Proven experience in leading multidisciplinary teams and working in demanding environments.
• Fluency in French, with good knowledge of German and English.
• Personal qualities: autonomy, empathy, stress resistance, organisational skills, and analytical mindset.

Conditions and Benefits

Our client offers you:

• A permanent position located in Fribourg, in a stimulating and enriching environment.
• 5 weeks’ holiday for an optimal work-life balance.
• A committed team and a collaborative working environment.
• The opportunity to contribute to an important cause.