Beschreibung

Our QoQa Service team is looking for its next talent driven by a highly developed sense of customer service, capable of managing a volume of requests and finding concrete solutions. To join this team, you must enjoy being in action, knowing how to move forward, decide, and handle subjects without everything being perfectly framed, while combining autonomy and teamwork. All this in a caring environment, a QoQa setting.Your mission, should you choose to accept it:- Handle a volume of requests by email and phone in French (and German would be a big plus)- Be able to absorb a continuous flow of new cases, while ensuring the follow-up of already opened files- Place the community at the center of your daily work- Quickly analyze situations, demonstrate discernment, and provide solutions that are as effective as they are fast- Juggle between different tasks and tools with ease- Be organized while knowing how to make room for the unexpected- Be comfortable with pressure and periods of high activity, while remaining reliable and structuredLet's talk about you and your skillsYour experience- You have perfect command of spoken and written French (impeccable spelling)- You have a commercial employee diploma or equivalent- Minimum 2 years of experience in the working world, ideally in a role with customers, but we remain open to any background that has allowed you to acquire these skills- Experience in a high-demand customer environment (why not hospitality, concierge) can prove to be an asset- You have excellent mastery of tools (Google Suite, ERP, etc.)Your skills - Your qualities- You are an excellent team player- You have a very marked sense of service and customer orientation- You know how to demonstrate empathy- You are comfortable with uncertainty and decision-making- You are proactive, solution-oriented- You know how to work under load, prioritize, and stay on course- You are organized, reliable, and persevering- You contribute to a professional, supportive, and rather relaxed work atmosphere, even at a fast pace- If you also have a sense of humor, and you understand or speak German (minimum B2 level) or Swiss-German, you have all the cards in hand to be our future QoQa Service otter!To keep you on track, we offer:- A healthy environment where you can be yourself- A system based on trust- A pleasant atmosphere and work setting in our new headquarters- A real work-life balance, thanks to classic office hours during the week- Great benefits for our Otters (advantageous pension plan, mobility plan, phone subscription covered, 5 weeks of vacation, 10 CHF credited each day to eat in our great headquarters restaurant...)- Real onboarding for the position, support for skills developmentNext stepsDo you feel you can take on this challenge?To enter the race, you just need to send us at least your CV and a personalized cover letter. Tell us why you would be the perfect person for this job and how you manage the load, priorities, and deadlines. We thank you (and the planet too) for not sending us your entire file. If your background matches our requirements for the position, we will invite you to discover our den and show us your talents in the field. Otherwise, you will receive an email from the Otters as soon as possible.From now on, jump in and try your luck!Start date: ASAP (but we can wait if you are the right person)Duration of the contract: 12 monthsRate: 100%Location: Bussigny jid55103efaen jit0624aen jpiy26aen