Description
Are you looking for a meaningful challenge where people are at the heart of your mission?
For our donor contact centre in Sion, we are seeking a committed and motivated person. Together with your team, you will help to retain and support blood donors, while playing a vital role in the chain of solidarity that saves lives.
Head of the Blood Donor Contact Centre (m/f/x) 80%, starting 01.09.2026 or by agreement
Your responsibilities
- As a group leader, you will manage a team of about ten people within the donor contact centre
- Together with your team, you will play a key role in ensuring the blood supply in our regions through targeted invitations to donors
- You will provide comprehensive advice on all questions related to blood donation
- You will manage the distribution of labile blood products
- You will ensure and continuously develop the quality of our services
Your skills
- Commercial employee CFC or equivalent qualification, complemented by higher education (federal diploma, ES diploma, CAS or Bachelor HES) in management, customer relations, marketing or administration
- Experience in team management and in the service sector (telephony, tourism). Ability to unite and support a team, strong communication skills
- Pragmatism and autonomy, solution-oriented, excellent interpersonal skills and experience in customer follow-up
- Excellent command of French with good knowledge of German. Proficiency in CRM and Marketing Automation tools is an advantage
About us
You will find an interesting and exciting job with us in a pleasant working environment with very good social conditions. Part-time work is valued and opportunities for development and collaboration in a bilingual environment are encouraged.
Do you want to be part of a humanitarian tradition and shape the future with us? We look forward to receiving your complete application at job@itransfusion.ch. For further information, you can contact Mr Adrian Fluri, Head of the Donor Relations & Communication Department, at tel. 031 384 24 19.