Your tasks

• Process and track customer orders from start to finish
• Check product availability and organise shipments
• Manage customer requests (returns, complaints, information)
• Monitor deliveries and resolve any issues
• Collaborate with internal teams (logistics, sales)

Desired profile

• Significant experience in customer order management (essential)
• Very good command of French and English (mandatory)
• German is an advantage
• Comfortable with IT tools (ERP, Excel…)
• Organised, thorough and customer service oriented